Amazon's holiday success and UPS' holiday fail highlight the internet economy's problems - 0 views
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Gerald Hussen on 28 Dec 13The holidays were great for Amazon and lousy for UPS. The two are linked and are a good illustration of two problems we'll face more often as the web meets the real world. Shipping giant UPS failed millions of customers this holiday season, missing the delivery of "a small percentage of its packages" on the Christmas Eve, according to a statement it released on Tuesday. Meanwhile on the day after the Christmas Day, e-tailing giant Amazon is crowing about signing up more than one million Amazon Prime members last week and that it registered record number of orders. Later Amazon said it would offer shipping refunds on packages affected by the UPS delays. Both events are linked, and here is why.