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Ryanair has followed up its pledge to "not unnecessarily piss people off" by trimming some of its most excessive charges, this consists of baggage fees and penalties for not printing a boarding pass. The initial actual measures announced from the time when chief executive Michael O'Leary completed a Damascene change to better customer service will also comprise more tolerance of slight booking errors, less irritating announcements onboard and permitting passengers a second small piece of hand luggage with them on the plane. Ryanair said that, after extensive customer feedback on its website, it would introduce several improvements over the next six months.