The Social Customer Manifesto - 0 views
-
CRM Doesn't Go Far Enough: Somehow We Left the Customer Out of Customer Relationship Management."
-
-
There's a free PDF guide on social networking a bit further down the right hand side of this blog. It's in orange. Check it out ;o)
-
-
another blog realted to the power of people in the age of the social networks and social media - probably inspired by clue train manifesto ;o) The McDaddy of revolt against - bad irresponsive and disrespectful business and its practices