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19 minute presentation by Dave White, University of Oxford, on differences between internet visitors and residents, 2009. TALL blog Digital residents see web as social space; visitors see web as a collection of resources. Visitors are more goal oriented and ROI is a bigger issue for them in learning new technology which they are capable of doing when they want to do it than being on the net is for residents. Visitors do not value social aspect of learning in same way as residents do. A visitor needs content, will to learn, and expert. A visitor probably not wish to learn or value Twitter because it is a residential platform that is understood and appreciated only when used repeatedly. Similarly, we never got some educators to appreciate our conversation platform because they were in and out asap. They never got a sense of the place. White says that culture and motivation are biggest factors in people becoming more residentially inclined on the internet, not age or skills attainment. Interesting dichotomy that works better for me than the digital natives and immigrants model by Prensky in 2001

Description of a course offered by the Hague University of Applied Sciences, Fall 2012. Nancy White is one of the faculty. "The intersection of technology and social processes has changed what it means to "be together." No longer confined to an engineering team, a company, a market segment or country, we have the opportunity to tap into different groups of people using online tools and processes. While we initially recognized this as "online communities," the ubiquity and diversity of technology and access has widened our possibilities. When we want to "organize our passion" into something, we have interesting choices. It is time to think about a more diverse ecosystem of interaction possibilities which embrace things such as different group configurations, online + offline, short and long term interactions, etc. In this course we will consider the range of options that can be utilized in the design, testing, marketing and use of engineering products. In this course, we'll also begin to pay attention to "The Four i's of Innovation." You'll be learning a lot about these in the coming courses, but consider this a preview. The first i is the itch; "a hunch" that there is something going on. This inclination can indicate the sublime starting point for change or an innovation The second i is insight; the research framework to base the fundamentals of the innovation on The i for idea; the experimenting towards potential solutions ("what if"- approach) The final i is for impact; the realization of the changes and innovations."

white paper by the Brainyard on "The State of Community Management" for physical businesses

website for Knowledge Communities. Look at this mission: Knowledge Communities trains community facilitators how to tap into the intrinsic motivation of individuals and groups to move a community or network forward toward more autonomy, productivity and sustainability. The outcome we aim for is improved practice. Over time, network members take over the role the paid facilitator has played, requiring fewer external resource to produce greater results. To learn more about our projects see our white papers.