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"Joe Griffin explains why dreaming and forgetting our dreams, fulfils a vital human need." 'dreaming is predominantly about bringing down emotional arousal and removing failed expectations and forgetting them="the elimination of emotional expectations theory".'

The tools are these: 1) finding the right question; 2) enhancing observation; 3) using analogies; 4) juggling induction and deduction; 5) changing your point of view; 6) broadening the perspective; 7) dissecting the problem; 8) leveraging serendipity and reversal; 9) reorganization and combination of ideas; 10) getting the most out of groups; and 11) breaking out of habitual expectations and frames.

"...we're probably measuring the wrong things and the right things are not amenable to measurement. If this is true and it is also true that the culture of measurement is in the ascendancy, we might expect that things that resist measurement - quality, poetry, insight - would be dismissed and set aside, on the reasoning that if it can't be measured, what good is it? A new technology typically turns its limitations into a mechanism of evaluation and consigns phenomena outside its capacities to the margins, not merely to its margins but to the margins of what is generally significant and worth worrying about. "