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Q: I worked in the health-care industry for 15 years as a geriatric nursing assistant, but I recently decided that my career wasn't paying the bills and went back to school for a B.A. in organizational management and communication. The problem is, I have never worked in an office setting and I'm not sure how to go about learning etiquette, how to speak appropriately, etc. I thought that once I got a degree, everything would be self-explanatory, but it really isn't. Can you help?

"Before you press send on that slightly passive aggressive (but oh-so-satisfying) e-mail, take a moment to ask yourself this one question: "What is my desired outcome?"

A short but succinct article about the lack of courtesy that employers show in todays job market. Lately I have been seeing a lot of #3, and #4, but I think that the number one complaint I hear lately is #5. I understand that many companies are hiring in bulk, but it seems that no company is doing the follow up 'I'm sorry' phone call or even e-mail.