Interview With SSON Award-Winner, Paul Fipps, The Charmer Sunbelt Group - 0 views
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Newseo Rp on 20 Jan 11SSON runs a Global Excellence Awards in the US, Europe, Asia and Australia. To enter YOUR organization for an award click here . Don't delay! The US Awards deadline is coming up! Winner of the SSON Best New Captive Services Delivery Award 2010 (Americas) Q: Paul, please explain your role at CSG to us. How did it evolve? PF: I joined The Charmer Sunbelt Group in 1998, and originally started in IT. In 2004 I moved into a Director role, where I took on the responsibility of heading up systems development, which included the SAP implementation. In 2007, I left IT to start up Shared Services. I really liked tackling the critical role Shared Services would play in the evolution of Charmer Sunbelt. As a decentralized company, Shared Services is the "glue" that keeps us delivering optimal customer service consistently across our business units. Read More......