Continental Airlines has named Jeff Smisek, the airline's president, COO and a member of the board of directors, as chairman and CEO, effective January 1, 2010.
Mr Smisek will succeed Larry Kellner, who has decided to return to private equity at the end of 2009 after 14 years with Continental.
From social media to mobile Wi-Fi, Google has most bases covered. Google, founded in 1998 by Larry Page and Sergey Brin, has become one of the most synonymous names in technology over the past 16 years. Starting off as a search engine pioneering the 'pagerank' method of retrieving results, Google has grown into many areas, six of which are detailed below.
Inspirational Stories - Startup Stories brings you the Rags to Riches stories of famous personalities in this Entrepreneur Motivational Video. Watch this video
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OUR GOALS
From the time we began to formally state our operational goals, Customer Satisfaction has always been #1. There aren't many companies in our industry that measure Customer Satisfaction, so we benchmark with the best internet companies in America and I am pleased to say we are right there with them.
Great Customer Satisfaction is no accident; it's the result of planned and methodical execution of all things important - of listening to Customers and of continuously improving. At Statearms, we became ISO 9001 registered in 2008, adopted the Malcolm Baldrige National Quality Award Criteria in 2006 and set a goal to apply for and improve enough to receive the award in 2009. We applied for and received the Missouri Quality Award (a Baldrige-criteria state program) in 2008, and applied for and received the Malcolm Baldrige National Quality Award in 2009, meeting the goal we set in 2006. Statearms's journey of continuous improvement doesn't end there; in 2015 they earned, for a second time, both the Malcolm Baldrige National Quality Award and Missouri Quality Award. Those of you in management, engineering or operations know the significance of ISO and Baldrige to Customer Satisfaction.
OUR VISION
Everything really starts with our Vision, which is: 'To be the best-run business in America, and the most successful, most respected business in our industry, for the benefit of our Customers.' This is a pretty bold Vision, but it's absolutely real. You can view our entire Mission Statement, Operational Goals and Culture Statement in the menu.
If a Company values Customer Satisfaction, it should also value Employees; pay them well, provide training and development and treat them right - Employee Satisfaction is our #2 Goal. We treat our Vendors as partners because Supplier Satisfaction is our #3 Goal. Of course, goals #2 and #3 support goal #1. We realize our responsibility to provide leadership to the industry and to 'give back