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If anything new has influenced the online platforms for the past two years it is the ai chatbot. 2016 was the year when chatbots were killing it in the online industry be it eCommerce or Social Media. Ecommerce chatbot are aiding to the effectiveness and growth of online marketplaces. On the other hand Facebook chatbots and other social media bots have conquered the social networking stage.

Many are deployed on chatbot platforms such as Facebook Messenger, WhatsApp, WeChat, Slack, or text messages. Facebook's expansion with Facebook Messenger has been giving businesses the opportunity to better reach their target audience through different APIs, and chatbots are becoming a necessity in certain industries.

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With the assistance of Chatbot Services, businesses will save time and effort big time. It helps them save money by replacing the human agents who are hired for providing customer support service. Not only this, but it will also help businesses to build trust with their potential audience which will surely enhance conversions. Customer experience is one of the most important aspects that play a huge role in enhancing conversion rates. The best way to boost your conversion is by implying Bot technology in your application or website. When it comes to ChatBots, these are basically personalities who act like humans and are conversing with your visitors right away as and when they need assistance.