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An Intelligent Virtual Assistant is a computer program that mimics human interaction in order to carry out specific tasks, such as client service. Intelligent Virtual Assistants are now used for various applications across several industries. In business, they may be employed by call centers and BPO firms to assist their clients in completing tasks that may be tiresome or time-consuming for them. They also provide services like data entry, typing, speech transcription, answering phone calls, email and transcription. In the education sector, Virtual Assistants provide tuition management services and bookkeeping among others. There are two main technologies that make up this type of a Virtual Assistant: the visual, artificial intelligence (or VAI) and the verbal artificial intelligence (VAA). The Virtual Assistant programs are able to detect key information in conversations, and then communicate this information through appropriate user interfaces. This enables a Virtual Assistant to understand, process, and reply to customer queries in a natural manner. Because of this, most Virtual Assistants operate on a "self-service" basis whereby they can suggest or even direct the customer in certain ways to make certain tasks easier. In addition, the software also provides the client with an interface that allows them to control their VA via chat or telephone. Read More @ https://coherentmarketinsights-blog.blogspot.com/2020/12/emergence-of-covid-19-to-offer_16.html