13 ways for retailers to deal with the threat of showrooming | Econsultancy - 0 views
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Maddy Wood on 31 Aug 13Clear price consistency on & off & in other retailers (? Policy - eg with nordstrom for timberland)
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Offer excellent customer service As the online channel matures, and growth slows, customer service (and customer experience) will be the key differentiator. It can also trump price in some circumstances. For some purchases, price online will be the deciding factor once customers decide to buy a certain product, but they will also appreciate great service and the personal touch.
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