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Transparency builds trust. The phrase has become so axiomatic in corporate relations that it's inching perilously close to cliché. And while virtues of openness and transparency are well-established in the corporate world, they're even more essential when applied to the operation of city governments. A recent Knight Foundation/Pew Research study shows how important, demonstrating that if citizens believe their city governments behave in a transparent manner and make information easily accessible, they tend to think more highly about their town and its civic institutions.

Parallels to our information overload problems in past times. Henry Jenkins is a leading scholar in comparative media studies who currently teaches at USC.