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Most writings on voice of customer define it as something like this: An application or procedure that focuses on questions about customers by gathering and reporting results and feedback from them. Furthermore, these are sometimes then compared with other competitors. The problem with most companies' VOC system is that the definition stops there. In reality, there's another whole step that is being cut out. That step revolves around actually taking that research, the observations, and converting them into tangible action. Being able to use your results and make predictive models about the future is the first part of this step, and then taking action to change anything you don't like about what those predictive models tell you is the next part. Finally, you need to monitor how well any implemented changes achieve your goals and actively revise them as necessary. Let's look at these ideas a little more in depth.

At the backbone of any successful production operation is worker safety. You know it, I know it, and yet it's still talked and written about thousands of times every single day. Usually in the name of ongoing improvement, these discussions and articles namely touch on the technical aspects of safety programs: Writing procedures, keeping signage up to date and code, the maintaining and use of personal safety equipment, the elimination of hazards in the work space, the list goes on and on. However, one topic seldom touched on is attitude and mindset with regard to safety - and this extends beyond the employees themselves. In fact, as a manager, it is YOUR responsibility to first don a mindset that allows you to think openly and improve your operation with the best interests of all of those involved in mind. In this blog post, we're going to go over a few ways to keep your safety operations positive, effective, and constantly improving.

Lean Six Sigma for Non Profits We always like to hear about people applying business methodologies and mechanics in arguably unorthodox ways or markets, and today I stumbled across a LinkedIn discussion that happens to exemplify exactly that sentiment. User William Falquero seemed to be onto something interesting as he posed a question for other professionals: Could non-profit organizations benefit from Lean Six Sigma thinking? If so, how would they be implemented, what would the challenges of this sort of endeavor be? Only a few users jumped in right off the bat, but, lucky for our purposes today, they were some critical thinkers with some useful insight and examples to offer up. Today, we're going to take an in-depth look at the use of Lean and Six Sigma thinking and tools within non-profit and charity organizations. Are Charities Good Candidates for Lean? One of the first and most important things to establish when considering implementation of Lean in any company or organization is to figure out how they could benefit from the systems. In the case of charities, one user points out that room for improvement from Lean is readily apparent simply in the mindsets of the people who work at them: "The sweat and tears the non-profit workers and volunteers shed and the effort they put forward is focused on those they serve, with less thought on HOW they are served" This is what Richard Petty had to say of an organization he actually had the experience of implementing Six Sigma with. One thing he goes on to highlight and elaborate on is the fact that many volunteers and non-profit workers are so focused on those they want to help that they may get blinded as to the mechanisms that can take them there (and these are the places opportunities for improvement present themselves). Even in other more traditional workplaces, we see this sort of "tunnel vision" as fairly common: It can be hard to get workers to take a step back from the endgame results they're

Introduction It's the end of the day. You get home from work, sit down on your couch, and begin to relax. In this process, you may turn to music as a way to help you relax and forget the stresses of daily life. The best kind of music for this? Classical instrumental music, of course! But there's one small problem: how do you find classical music? After all, classical music isn't as popular as pop, hip hop, and rock, making it semi-difficult to find classical music, especially if your taste involves more obscure pieces. The journey to find such pieces can be difficult, which is why I want to help you by telling you the best sites and streaming services to find-and listen to-classical music. So, without further ado, let's jump right into it! The 5 Best Sites for Classical Music YouTube What kind of list would this be if I neglected to mention one of, if not the most popular website in the world, YouTube. Ever since it's inception in 2005, the site's displayed steady growth, allowing billions of people to find enjoyment and joy on the Internet. And with YouTube being one of the biggest sites in the world, it only makes sense to have a section of the website dedicated to music. This section, aptly named YouTube Music, contains any kind of music for any kind of listener. This includes classic instrumental music. Trust me when I say, there is plenty of classical music for you to listen to, from the most popular composers to the more obscure composers. Spotify Next up, we have Spotify, a titan of the streaming industry. While Spotify doesn't allow the streaming of videos, no service besides Apple Music can compete with its catalog of music, including classical instrumental music. Spotify is especially great for people who like all kinds of genres, and its cheap subscription price gives little reason to not at least consider using the service. As a matter of fact, I think there's a free monthly trial. Wouldn't hurt to give it a spin! Only thing that may give you trou

Chapter III uploaded, check it out.

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