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Tips & Tricks for Efficiently Tracking Lean Projects Recently, we wrote about a couple of problems facing many Lean practitioners. These were problems that hindered their learning process and often caused overconfidence. Amongst the advice to help combat these problems arose the need for detailed tracking and note taking with regards to practice and progress. Being able to accurately track not only the effects but also the process of a Lean project is critical to ongoing success, and is a key to stimulating growth amongst not only the receiving end of your project objectives, but also amongst the employees and Lean practitioners themselves. To start off, let's take a look at the current state of Lean project tracking for many Lean practitioners. A recent LinkedIn discussion posed the very question of project tracking, and sought to understand a few different distinct metrics. In addition to measuring the effectiveness of any program when it comes to completion, tracking can also be about measuring the scope of your projects, so that you can accurately project what the effects will be before you actually reach the stage at which you expect them. Part of this "scope" involves tracking exactly who is involved with your project, who is affected, and how they are progressing in their respective tasks. Where we are now First of all, it's important to evaluate the current methods that are prevalent in Lean record keeping. The LinkedIn discussion starter, self-identified as Ian R., mentions in his opening post that, when he last posed the question about a year ago, the consensus was that most practitioners were simply using excel spreadsheets for their tracking needs. While there's nothing wrong with relying on Excel for the basics, other users were quick to offer up some slicker alternatives, signaling a sharp (and welcomed, in our book) departure from some of the more basic methods. Unsurprisingly, there exist several specialist software applications whose n

In the past decade, cell phone usage while driving has sprang up as a major driving safety issue in the United States and many other developed countries. Originally, teens were the primary target of anti-texting and driving campaigns, but now that cell phone usage is standard amongst a multitude of demographics, the issue has become more broad and is impacting a larger population. According to OSHA's page on Distracted Driving: The human toll is tragic. DOT reports that in 2009, more than 5,400 people died in crashes linked to distraction and thousands more were injured. "Texting while driving" has become such a prominent hazard that 30 states now ban text messaging for all drivers. OSHA - Distracted Driving From checking Facebook, to making phone calls, to checking in with friends and loved ones via text, cell phones have become distracting in the workplace as well, and many companies have, in recent years, implemented cell phone policies on usage to help to maintain productivity. Just like with regular driving, however, cell phones also present a safety risk to workers on the job, especially when machinery and vehicles are being used. In this blog post, we're going to cover various aspects of cell phone workplace safety with regard to work sites. Cell Phone Workplace Safety and Transportation Many of the most problematic workplace instances of cell phone distraction, just like in the rest of the world, come from those who are constantly driving. In your company, this might mean that a delivery truck driver gets distracted and hurts a worker on their way in or out of your warehouse, or it could mean that they injure a civilian or damage someone's property while out on a delivery. Either case you want to avoid, and with damage or injuries to outside parties, you have even less coverage (no worker's compensation, etc.) than if you had an incident contained to workers and company property. The best way to void these distractions are to set hard rul

Make Construction Safety a Priority Everyone knows that construction sites can be very dangerous. The more you know about the types of danger you will face, however, will help you to take steps toward keeping everyone safe. Look over the following 10 safety facts and see what you can learn about how to improve the overall safety of your facility. In addition to using this information to help you to make safety improvements, you can also show these items to the workers at any site so they can be more aware. Some of these facts may surprise people, and cause them to be more aware of their surroundings. According to OSHA, "Nearly 6.5 million people work at approximately 252,000 construction sites across the nation on any given day. The fatal injury rate for the construction industry is higher than the national average in this category for all industries." 10 Tips to Improve Construction Safety Fact #1 - Losing your Load On construction sites people use machines to lift and move all sorts of things on a regular basis. Whether it is lifting wood or metal beams, or you are digging out dirt to prepare to lay a foundation, this is an essential part of most jobs. The vast majority of times this type of activity goes very smoothly and the jobs are completed without incident. The fact is, however, that having loads come loose while in transit is actually a leading cause of injury on construction sites. You need to keep in mind that even if you don't lose the entire load, people can be severely injured from even one thing falling out of a crane or back hoe. With this in mind, people working on site need to know to stay well away from this machinery, and the machine operators need to know to avoid moving items when people are nearby. Fact #2 - Entering and Leaving Heavy Machinery Another safety issue related to working with heavy machinery is related to operators getting on and off of the rigs that they will be working on. While this is something that they of

The Adventure of Reducing Risks and Hazards in the Workplace Whenever starting a new job, it can be difficult to figure out exactly what you should be doing, and how it needs to be done. When I started working at a new facility as a safety manager, I began my first day with a meeting with the facility manager. The meeting was set up so he could tell me what was expected of me in my new role, and provide other details of the job. I was quite surprised when the meeting took less than two minutes, and the only objective I was given was to 'reduce risks and hazards in the workplace.' I asked for some clarification or guidance in what exactly he was looking for, but he simply said that I was hired to improve safety, and he was leaving the task of finding out how to do it in my hands. He gave me a sheet of paper with some information about what resources I had available, including my annual safety budget and told me to get to work right away. I should point out there that I had several years experience as a safety manager at a large company, which is why I was brought in to this new facility. The facility had recently been cited by OSHA for a variety of safety hazards, and there were even some fairly severe injuries that occurred in the previous months. The facility owners made it clear that safety was a priority for them, and they were willing to do whatever it took to pass inspections, and keep the employees safe. Planning My Safety Program While that initial meeting was unique, to say the least, I was also quite excited about the opportunity. It is quite rare that a safety manager is given such flexibility, and I wanted to make sure the manager wouldn't regret that decision. I got to work right away planning my safety improvement program. OSHA Safety Sign Guide I wanted to make some quick changes to help improve safety in the short term, and then also plan out ways to create a culture change within the facility so everyone would be more safety focused. I kne

Many businesses need and even require the use of safety signs to warn employees and customers of potentially hazardous areas. However, the task of finding the right signs to portray the right message, along with finding a reputable company to provide the signs may be more difficult than originally intended. We are here to ease some of that burden with 10 helpful tips for finding the right safety signs to satisfy your business needs. 1. Identify Areas that May Need Safety Signs Before even beginning a search for a safety sign supplier, the first step in the process should be to accurately identify any areas within your facility that may be in need of safety signage. Think of all areas used by employees and/or customers such as aisles, walkways, fork lift zones, hazardous waste areas, potential slippery surface areas, etc. The key here is to identify all the locations that could pose hazardous conditions so proper signage can be created. 2. Pinpoint Potential Safety Hazards. Once certain areas have been designated as potentially hazardous, the next step would be to determine the actual safety hazards in the area that pose risks. An example of this could include an area where liquids are routinely transported. In this case, a spill may be likely which could endanger employees or customers due to the enhanced risk of a slip or fall. 3. Determine the Message to be Conveyed by the Signage Signs are posted everywhere, from "Watch Your Step" signs to "Employees Only" signs. However, for a sign to be truly effective it must convey a clean and clear message that can be understood easily by nearly anyone. For instance, in a work environment that includes welding, safety signs warning of potential arc flashes may be needed. In this case, a sign should be posted instructing anyone who enters to wear proper protective gear, this sign could read "Warning: Arc Flash Zone Proper Protection Required." 4. Consider the Conditions where the Signs will be Located Now

An arc flash is a dangerous situation in which an electrical current leaves its intended path and leaps through the air from one conducting source to another, or even sometimes the ground. Many times the transfer of electrical energy resembles and arc, hence the term arc flash. However, it is important to never underestimate the power behind an arc flash. An arc flash can vaporize metals, plastics, and even flesh. Many times arc flashes cause irreversible damage and harm to people and surrounding objects. In fact, most people injured in arc flash situations often never return to the same quality of life due to severe injury stemming from heat and burns. The heat of an arc flash has been calculated to be near 35,000 degrees Fahrenheit which is four times as hot as the sun's surface! What Causes an Arc Flash? There are many possible contributors towards an arc flash, which makes it difficult to really fully stop one from occurring. Some common culprits that may add towards the probability of an arc flash include dust, condensation, corrosion, material failure, faulty construction, dropping a tool, or simply accidental touching. National Fire Protection Association (NFPA) Boundaries In an attempt to help protect employees and visitors from electrically charged equipment possible of creating arch flashes, certain safety boundaries have been put into place by the NFPA. The boundary resembles a target and in the middle is the energized equipment, and then there are four outer rings around the center with each ring labeled and specified for safety. The first ring, closest to the center (energized equipment) is called the prohibited approach boundary, then the next ring further out is called the restricted approach boundary, the next ring is called the limited approach boundary, and the furthest ring out from the center is called the flash protection boundary. Let's quickly describe each boundary. Prohibited Approach: Being within this boundary during an arc flash

Have you heard the story about the lifeguard in Florida who was fired because he saved a swimmer's life?! Mark Graban writes an interesting post on his Lean Blog about the incident. In his post Lifeguard Saves Swimmer, Gets Fired, Graban compares the shocking response to the lifeguard's laudable action to possible consequences of overly strict rules in the Lean work place: A lifeguard, Tomas Lopez, was "hastily" (and incorrectly) fired by a supervisor after saving a swimmer in distress… because the swimmer was outside of Lopez's assigned zone. Are you kidding me? The lifeguard wasn't fired due to a bad policy… he was fired because a supervisor misinterpreted (or didn't understand) a policy. That's just common sense that Lopez should have saved the swimmer. It sounds like the supervisor didn't even know the proper rules and regulations… firing Lopez because they thought he violated some rule. We can't put rules, procedures, and "standardized work" in the Lean parlance ahead of common sense and judgment. Can you image the uproar of Lopez had just sat there because saving that swimmer "wasn't my job"? We need to be careful that our standardized work, especially in healthcare settings, aren't overly restrictive or violate common sense. Maybe this lifeguard story is a good illustration of what could go wrong…

If there is one industry where FOD has had devastating effects it is the aviation industry. Anyone working in the airline industry has heard about FOD and the havoc they wreak upon the industry with losses annually running into billions. This debris can come in form of nails, fasteners, wires, loose tools and other implements. Although they may sound simple and harmless they present real hazards that can result to immense injuries and fatalities. When it comes to the aviation industry there are measures put in place to minimize or completely eradicate these FODs. There are lots of training programs to educate the staff on the impact of this debris and on how to use various FOD products to lessen the accumulation of debris. The damage There is no doubt that FOD can result into debilitating impact on an airplane engine. The plane engine is like a mammoth vacuum cleaner that sucks up everything it comes into contact with. If the engine intake is close to the ground it becomes more prone to FOD as with the large engine pieces of rocks, grass, nails, bottles, soda cans or even snow can be taken up into the engine causing huge damages to the internal systems such as the compressor and others. The result of this is a huge outlay of cash in terms of repairs or complete overhaul of the whole engine system.

Improve Organization and Efficiency with Industrial Labeling Industrial labeling is an essential activity in any facility, and for many different reasons. For example, it can help to improve safety as well as organization and even efficiency. In fact, proper labeling can benefit almost every measurable area of the facility. If you don't already have a proactive labeling policy within your facility, look at the following ten points to see why it is so important. 1. Regulatory Compliance One of the most important reasons why you need to focus on proper industrial labeling is that it is often required by organizations like OSHA. If you are using certain hazardous chemicals, for example, you will need to have the containers labeled using the proper industry standards. In addition, you must put these types of labels on any products that contain these chemicals before you ship them out. There may be other regulations where you need to have proper labeling too. Machines and pipes that use or transport hazardous items will often need to be properly labeled. Even if it is just steam that is being transported, you should likely have it clearly noted so nobody accidently burns themselves while working in the area. 2. Tracking Maintenance Tasks Many facilities will use industrial labeling to distinguish different machines or vehicles within the facility. This is much easier to use than checking the VIN or serial number each time, and it can make scheduling the maintenance of these items much easier. If you have an industrial label maker, you can print off a label that has a bar code or other easily identify mark. This can then be scanned by the maintenance team every time they change the oil or perform any other type of work. This can help them to log all the activities they have done, and even make it so all their activities are tracked through computer programs. However you decide to actually track and store the information, you will find that having each machine ta

Believe it or not customer satisfaction is somewhat of a new focus within the business industry. For many years the main focus of business was based upon staying in the black, increasing sales, growing business visibility and making a product or supplying a service that is needed or valued. However, with the changing times of our variable economy, there has been a major shift in the business mindset. Instead of focusing inward on the business and its growth and financial aspects, many companies have chosen to move their focus outward towards the satisfaction of the customer. With this innovative mindset, companies are really trying to put customer satisfaction above all else. It is actually much easier to keep customers when they are satisfied with the product or service provided than it is to go out and attain new customers. In fact, new figures estimate that it will cost a company 5 to 8 times more money to reach out and attain a new customer than to just keep a current customer satisfied. Furthermore, if a customer is satisfied with a product they will often recommend or talk highly of the product to others within the industry as well. Word of mouth is a very powerful tool during this age of online communication. With the click of a button, a person can "like" or "recommend" a product to many other people on his or her communication database.

The cutting edge platforms for today will be the commoditized platforms of tomorrow. As the technology matures and evolves, the previous generation of technology becomes easier to build and deploy enabling a rush of vendors to capitalize on it by making it accessible to the largest possible customer base. This puts enterprises in the nontechnology sectors in an awkward position. Often not ready to consume the latest and greatest technology due to parts of their stack unable to leverage new technology and requiring upgrade to and deployment of the stepping stone technology, these enterprises have to choose between vendor lock-in in a multi-year software and service contract or risk building and implementing a version of the older technology in-house. Business Drivers of Infrastructure-as-a-Service The biggest risk in building technology platforms in-house is the risk of commoditization. The argument played out with the debate over internal vs. public clouds. Initially, enterprises were hesitant to leverage public clouds with several of them opting to build internal, private clouds. Building a cloud is hard. Operating and maintaining a cloud is even harder. Ensuring that the cloud is running on and leveraging the best in class technology requires dedication to the cause. This is often missing in non-technology enterprises by design given they are driven by different and separate business drivers and considerations. A cloud service provider is motivated to ensure the best in class service and technology because that drives revenue for them. An enterprise whose main business is not offering cloud or software services will not be motivated by the same drivers and thus there will be an inherent difference in their approach and success with building and delivering an internal cloud. Business Drivers for Platform-as-a-Service The same argument (public vs private clouds) applies to platforms. Building the best in class platforms that offer the ability to develop cuttin

When you look to buy some makeup, you do so with the intent of buying a product that's safe for your skin. It's natural to assume that the majority of big-branded items qualify as safe makeup, but this might not be the case. You see, one of the little-known secrets of the cosmetic industry is that many popular makeup products on the market are full of toxic chemicals. These range from things that can alter your hormone production to chemicals that induce skin allergies, and everything in between. Consequently, you don't want to put any harmful chemicals on your skin at all. But, how do you ensure that you're using safe, chemical-free makeup? Well, this is where Youngevity mineral makeup comes into play as it's only made from natural ingredients that are safe for the skin - and the whole body as well.

Our customers have had great luck printing from SKM and we recommend SKM to anyone looking for arc flash software. SKM has a great support staff and they offer lots of training seminars to help their clients in using their software. After working with thousands of clients on arc flash, we have seen SKM grow to be a large company that have always put its customers first, if you have any questions please call 866-777-1360 or click on the links below. A Brief History of SKM Software: SKM Systems Analysis, Inc. is a California-based corporation founded in 1972. They originally developed the DAPPER power system analysis software on a mainframe at the UCLA Computer Center. By 1978, DAPPER was running in time-share mode on the Control Data Corporation mainframe, and being used by engineers both in the United States and internationally. The first PC version of DAPPER was released in 1981, followed in 1983 by the CAPTOR software. A_FAULT was developed in 1988 and IEC_FAULT in 1991, to provide ANSI and IEC-909 fault calculations. SKM released Power Tools in 1995, completely rebuilding it from ground up using the latest Arc Flash development tools. The new Windows PTW line of software offers the same powerful studies that have been available in DOS, but adds greater flexibility. No other software can match SKM's Power Tools for project analysis flexibility, speed, or database integration. With over 35,000 users worldwide, no other software package has the breadth of support from the professionals in the engineering community of SKM Power Tools for Windows. From industry leaders like Cutler-Hammer, GE, Square-D and Siemens Westinghouse, to independent contractors and leaders in every industry, Power Tools is the application of choice when it comes to electrical engineering software.

Lean Management - A Guide To Starting Out Right Much like anything over-used and spread before those singing praises have done a lot of research, Lean is a concept that sometimes, despite the best of intentions, misses its mark. Lean principles aren't particularly tricky, but with many offshoots and brands of the ideology, it can be easy for new Lean managers to get caught up in misinformation. At its core, lean is about eliminating all kinds of waste from your business. It sounds simple enough, but one of the biggest problems for many newbies is changing your concept of just what "waste" is. Once you've got a grasp on that, you need to move onto individual strategies that can help you eliminate that waste. In this article, we're going to go over how to accomplish both of these tasks as a manager who may be new to Lean by exploring unique facets of this management type and how they interact with elements of your business. One of the largest differences between Lean management and traditional styles of management is that in a traditional methodology your primary (and nearly sole) concern is the end of the line result. While Lean is of course concerned with achieving superior end results, its focus is on the processes that get you there. In this sense, what you learn and practice as a Lean manager is more about making individual pieces work together efficiently than having a tunnel-vision focus on numbers and figures at the end of the cycle. The Relationship Between Lean management, Waste Elimination, and Continual Improvement "If someone tells you that "lean management is this" and not something else, if someone puts it in a box and ties a bow around it and presents it in a neat package with four walls around it, then that someone knows not of what they speak. Why? Because it is in motion and not a framed picture hanging on the wall. It is a melody, a rhythm, and not a single note." - Lawrence M. Miller, Management Meditations While perhap

Lean Six Sigma for Non Profits We always like to hear about people applying business methodologies and mechanics in arguably unorthodox ways or markets, and today I stumbled across a LinkedIn discussion that happens to exemplify exactly that sentiment. User William Falquero seemed to be onto something interesting as he posed a question for other professionals: Could non-profit organizations benefit from Lean Six Sigma thinking? If so, how would they be implemented, what would the challenges of this sort of endeavor be? Only a few users jumped in right off the bat, but, lucky for our purposes today, they were some critical thinkers with some useful insight and examples to offer up. Today, we're going to take an in-depth look at the use of Lean and Six Sigma thinking and tools within non-profit and charity organizations. Are Charities Good Candidates for Lean? One of the first and most important things to establish when considering implementation of Lean in any company or organization is to figure out how they could benefit from the systems. In the case of charities, one user points out that room for improvement from Lean is readily apparent simply in the mindsets of the people who work at them: "The sweat and tears the non-profit workers and volunteers shed and the effort they put forward is focused on those they serve, with less thought on HOW they are served" This is what Richard Petty had to say of an organization he actually had the experience of implementing Six Sigma with. One thing he goes on to highlight and elaborate on is the fact that many volunteers and non-profit workers are so focused on those they want to help that they may get blinded as to the mechanisms that can take them there (and these are the places opportunities for improvement present themselves). Even in other more traditional workplaces, we see this sort of "tunnel vision" as fairly common: It can be hard to get workers to take a step back from the endgame results they're

Improving and Implementing Safety Lean Manufacturing Safety Lean ManufacturingWhen people look at facility improvement opportunities they often look at process improvement methodologies, such as Lean Manufacturing. Another thing that is commonly reviewed is facility safety improvements. In many cases, however, they don't see that using lean manufacturing techniques can often also provide safety improvements. Thinking about safety lean manufacturing will allow you to make improvements throughout your facility in a way that will not only reduce waste and increase profitability, but also help improve safety at the same time. The following are five examples of how lean can directly improve safety within your facility. According to DesignSafe's document on, Integrating Safety and Lean Manufacturing Safety must not be viewed as a separate activity that is a non value-added effort with objectives contrary to lean concepts. Elimination of waste can also be interpreted as the elimination or minimization of risk that adversely affects wasted human resources and lost time from injuries. Lean imperatives of faster, better, and cheaper must encompass the issue of running safer as well. Safety Lean Manufacturing - Top 5 ways to Combine Them 1. Eliminate Overproduction to Reduce Unnecessary Interaction with Machines Safety Lean Manufacturing OverproductionOne important focus for lean manufacturing is the elimination of over production. While this is mainly done to help eliminate waste, it will also make for a safer facility because people won't be working on the machines as much. Any interaction with the machine is an opportunity for an accident, so this is a good move for safety too. Look also at the fact that when people are spending more hours working at a machine, they are likely to be more fatigued, which increases the risk for accidents and injuries. 2. Listening to Employees Improvement Ideas One of the trademarks of a good lean manufacturing program is t

We all know how irritating it can be to lose something we need. Whether we lose something simple such as a pair of nail clippers or misplace the correct size wrench to fix an immediate automobile problem, when something becomes lost or misplaced it results in a loss of productivity. Instead of using the item to meet its intended purpose, we are scrambling around searching for the item causing a loss in valuable time that could be spent doing other, potentially more important activities. The U.S. Marine Corps understands the value of lost production time and has implemented a specific tool control program to help counteract the occurrence of lost tools(tool control program). How the Tool Control Program Works The U.S. Marine Corps utilize the help of many tools to service varying levels of Navy aircraft, in fact there are more than 100 different service maintenance requirements and each service procedure requires its own set of tools. The sheer amount of tools needed to service the differing Navy aircrafts is mind boggling. However, it order to keep tools organized and easily accessible when needed, a specific tool control program was enacted. The program basically involves the usage of customized tool boxes that contain specific tools. The intent is that each tool has a specific location within a certain toolbox, which allows for a quick inventory check to verify that all tools are present when a maintenance requirement is conducted. Then, once the tools have been used, they are placed back into the correct toolbox and into their exact location for the ease of future use. Most of the toolboxes utilize customized cut foam to safely and efficiently cradle the tools. The goal is to make sure all tools are properly put away when not in use and easily found when needed. Since implementing the tool control program, there has been a significant amount of savings in time, space, and money within the maintenance department of Navy aircraft.

Today construction is synonymous with progress and development and hence it is a very common sight to see a number of construction works going on in different regions around the world. Especially in cities where large numbers of sky rises are seen, a lot of activity in the area surrounding the construction site is evident. But to maintain a safety circle around such areas where constructions take place, it is important to cordon off the area so that the public is not inconvenienced by the work going on there. Moreover, in cities, the roads are usually filled with traffic and such construction sites do cause plenty of problems to the smooth movement of vehicles. This is the reason why there are stringent rules in place regarding cordoning off areas, such as construction sites that can be hazardous to the traffic as well as the public on the road. This is why warning tapes are important in construction sites as they help to maintain the precautions needed for safety and protection to the public as well as the traffic on the road. Moreover, with the right kind of messaged printed on them they can be used as a very effective barricade. A variety of safety equipment should be put in place in any constriction site irrespective of the type and size of construction it is. Some of the equipment is meant for the workers involved in the construction while some of the others are to protect the people in the vicinity of the construction site. One such tool that is of utmost importance and mandatory to any construction site is the warning tapes. These tapes also known as danger tapes help in the protection of trespassers, the people walking nearby and the traffic that passes by the site. High visibility, weather friendly and brightly colored, the warning tapes have helped to alleviate the occurrence of accidents and disasters around the construction sites to a great extent. The warning tapes are made of a variety of materials and are available in a standardized set of colors.

VPN, i.e., Virtual Private Network, establishes a secure connection to public and private networks over the Internet. VPN helps to protect your identity and provides a secure network for accessing data. Initially, the VPN connects business networks securely over the Internet. It also allows you to access a business network from home. What is a VPN? How does it work? Why should you use it? These are some common questions that come in the mind of every person who wants to use a VPN. So, let's find out the answer to all these questions. Contents [show] How Does a VPN Work? How Does a VPN Work It is not rocket science to understand how a VPN works. We can simply learn the process of VPN by reading the following steps. Step 1: At first, you need a reliable VPN provider (ExpressVPN Recommended). Then download and install the software. Now select the preferred security settings and set up a safe connection with your desired VPN server. Step 2: After the connection is established; VPN software encrypts your data traffic on your computer and sends it to the VPN server through a secure connection. Step 3: The VPN server decrypts the encrypted data from your computer. Step 4: Your data is being sent on the Internet by the VPN server and receive a reply, which is meant for you. Step 5: This traffic is again encrypted by VPN-server and is sent back to you. Step 6: VPN software will decrypt the data on your device so you can understand and use it. Why ExpressVPN is the Best? The best thing I like about ExpressVPN is that it has a no-logging policy. Apart, from this ExpressVPN is fast, secure, and keeps your IP hidden. ExpressVPN allows you Torrenting/P2P and even works with Tor for the maximum level of privacy. It has a user-friendly interface and a great design that is easy to operate. ExpressVPN uses the government-grade encryption method as default. You can even try doing it manually. ExpressVPN is the best excellent premium VPN service to trust and work.

Entrepreneurs are responsible for many things, and one of their responsibilities includes building a great team of employees. If you want to be successful in this, then you need to be able to empathize with your employees and put yourself in their shoes.