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Do you know if your call centre industry is operating effectively? Are customers getting through? Are agents being kept occupied? Can management make informed decisions? In order to answer these questions you need information. Accurate information provided in a timely manner is the key to running any business and it's even more important when it comes to call centres. Fortunately there are different kinds of call centre dashboard programs available that can assist in your decision making and help to ensure that your customers are getting the best possible service.