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Deb Robertson

ACRLog » Convenience and its Discontents: Teaching Web-Scale Discovery in the... - 1 views

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    Providing a unified interface through which patrons can access nearly all of your library's collection has an obvious appeal on all sides. Users get the googley familiarity and convenience of a singular, wide-ranging search box and, according to a recent case study done at Grand Valley State University, the reduced friction patrons face when using library resources correlates to an increase - potentially dramatic - in the frequency with which they access them. If the new tool is like Google, then why does it require instruction?
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