This add-on can be embedded to any CQ scheme to allow in real time mode for every type of requests (change request, bug report, task or enhancement request) receiving an UML diagram which describes the request. In such diagram it is specially highlighted current state of request and its transition mainstream.
This package is a realization of the role approach to the change requests processing. It can work with any CQ scheme and allows to define resource roles for every project and to allocate rights more agile especially in case of leading several projects within one user database of ClearQuest.
It allows to monitor mail server and to form CQ request basing on new mail received. This mail reader supports multiple message templates and even special ones which allow editing the existing record instead of adding the new one. It is also multilingual, can read attachments and create separate log. The module allows to form new request ClearQuest or to edit existing on the basis of post messages. The module carries out connection to an e-mail box and processes all messages being it on the basis of the configured patterns. The module can carry out a filtration of messages, for example, to ignore messages on the sender or a theme of the letter. On process of work the log of processing of messages if there were mistakes at processing messages is conducted, the module can automatically notify on necessary post addresses.
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