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This pack contains 2 integrated and interconnected plugins for extended functionality: Helpdesk + CRM. Redmine CRM plugin - a light CRM which allows you to manage customers and contacts, track deals and tasks, Redmine HelpDesk plugin - Email-based Helpdesk plugin for Redmine.

This pack contains 2 integrated and interconnected plugins for extended functionality: Helpdesk + CRM. Redmine CRM plugin - a light CRM which allows you to manage customers and contacts, track deals and tasks, Redmine HelpDesk plugin - Email-based Helpdesk plugin for Redmine.

RedmineCRM plugins bundle including all pro plugins (CRM, Helpdesk and invoices) - Bundle content: - Redmine CRM plugin. - Redmine HelpDesk plugin. - Redmine Invoices plugin. Main features: Contacts/companies and deals management. Helpdesk system based on Redmine issues. Invoicing integrated with redmine time entries.

Helpdesk is a ticket based Customer Support for Redmine. Manage and automate your Customer Care. MAIN FEATURES: Autoresponders - Create autoresponder with styling and macros to auto-populate data and personalize your message. Customer information - See all data from CRM-profile info, tags, background information and previous support tickets. Ticketing System - Redmine Issues turn into tickets with additional information you need from Helpdesk type of software. Reply with macros from the ticket - Create header and footer templates that include macros. They can include data such as ticket ID, name, and surname of the agent. They will automatically fill the gaps on sending your reply. Canned Responses - For frequently asked questions, build templates with replies. Personalize them with macros that automatically fill in the data. Helpdesk Widget with API - With Helpdesk Widget, clients can send messages or tickets from any page-inside the Redmine or external. Displayed fields can be pre-populated. SLA Metrics and Reports - Track performance with SLA metrics: Avg. first response time, a number of replies needed to close the ticket and ticket closing time. Satisfaction ratings - Clients can rate your employees' answers with happy, neutral or sad emoticon and an additional comment. Track satisfaction with report. Detailed reports - Monitor how much time you spend on support. Internally: for each product or department. Externally: for which client or project. 12 language versions - German, English, French, Italian, Dutch, Polish, Portuguese (Brazil), Russian, Slovak, Serbian, Turkish, Chinese.

Helpdesk is a ticket based Customer Support for Redmine. Manage and automate your Customer Care. MAIN FEATURES: Autoresponders - Create autoresponder with styling and macros to auto-populate data and personalize your message. Customer information - See all data from CRM-profile info, tags, background information and previous support tickets. Ticketing System - Redmine Issues turn into tickets with additional information you need from Helpdesk type of software. Reply with macros from the ticket - Create header and footer templates that include macros. They can include data such as ticket ID, name, and surname of the agent. They will automatically fill the gaps on sending your reply. Canned Responses - For frequently asked questions, build templates with replies. Personalize them with macros that automatically fill in the data. Helpdesk Widget with API - With Helpdesk Widget, clients can send messages or tickets from any page-inside the Redmine or external. Displayed fields can be pre-populated. SLA Metrics and Reports - Track performance with SLA metrics: Avg. first response time, a number of replies needed to close the ticket and ticket closing time. Satisfaction ratings - Clients can rate your employees' answers with happy, neutral or sad emoticon and an additional comment. Track satisfaction with report. Detailed reports - Monitor how much time you spend on support. Internally: for each product or department. Externally: for which client or project. 12 language versions - German, English, French, Italian, Dutch, Polish, Portuguese (Brazil), Russian, Slovak, Serbian, Turkish, Chinese.

RedmineCRM plugins bundle including all pro plugins (CRM, Helpdesk and invoices) - Bundle content: - Redmine CRM plugin. - Redmine HelpDesk plugin. - Redmine Invoices plugin. Main features: Contacts/companies and deals management. Helpdeks system based on Redmine issues. Invoicing intregrated with redmine time entries.