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Key findings from the research are that: Media literacy, whether in traditional or convergent media contexts, is important for being engaged in society. Effective use of media and communications services is increasingly a prerequisite to broader citizen engagement including access to essential services. While the gap between ‘haves’ and ‘have nots’ is narrowing in terms of access to information and communications technologies, there is evidence of a digital ‘use/literacy’ divide associated with socio-economic status, age, workforce participation and household type. The promotion of media literacy is an important prerequisite to effective regulatory intervention designed to protect consumers, particularly for online and mobile services.