From the time they put in a request to their current IT guy for a fix, it takes days to receive a response and another few days before someone actually shows up to address the problem. The person who arrives is frequently under experienced and leaves a trail of problems in their wake. Magoo would leave a trail of accidents in his rearview mirror as he drove down the road, not a care in the world. I am sure we've all felt this way with various vendors we've worked with over the years. Many of them are the biggest in their industry and we're left wondering how they ever got so big - In the interest of sparing you the pain of hiring a Mr. In fact, I can count them on one hand it was a technology company with a commercial website, so naturally there was a great deal of emphasis on the quality of the network, servers, workstations, etc. Unfortunately, either through budget constraints or misplaced priorities, IT usually goes under nurtured and, when there is a failure, it is a big emergency. The email server crashes and everyone runs around like the clichéd headless chicken clamoring for a fix. Productivity drops as the crisis dominates the day which is consumed by meetings to find solutions, workarounds or just commiserating and no one able to do his or her job. Making things worse, excuses are having to be given to customers because "the system's down again" and the organization looks just plain bad. It was the usual situation of "Hi, what do you do" and I have learned over time not to talk too much about IT as it often turns people off. no really - What I try to do in order to make any IT issue more understandable is to offer a simple explanation and a real world example. So I replied "Well, I help people get the most from their technology investments and make IT work as they expect, which it rarely does when you take it out of the box". It is rare to see anything lower than an A and, if one did, would one eat there Probably not. Personally I need that little blue A, that referral from the Department of Public Health, in the window as a reassurance that I won't be spending the night in the bathroom. Similarly, you should not hire an IT provider who is not recommended by someone you trust and would not rate anything lower than an A on their virtual report card. I don't recommend trusting in online reviews from places like Yelp or Yahoo Local where it is too easy for vendors to plant bogus glowing reviews about themselves, or discredit their competition. Another reason I don't trust them is that shortly after noticing advertisements offering to pay people to write product reviews there seemed to be an uptick in customer product evaluations at various etailers. com to write a review about the underwear I bought last week whether they were comfy or not. Ensuring Business Continuity - Sure you have backups of your data, but do you know how to restore it How long can you afford to be down while you struggle to get back up - In the earliest stages of getting to know your environment, like before they are even hired, support providers should ask about your backups.
From the time they put in a request to their current IT guy for a fix, it takes days to receive a response and another few days before someone actually shows up to address the problem. The person who arrives is frequently under experienced and leaves a trail of problems in their wake. Magoo would leave a trail of accidents in his rearview mirror as he drove down the road, not a care in the world. I am sure we've all felt this way with various vendors we've worked with over the years. Many of them are the biggest in their industry and we're left wondering how they ever got so big - In the interest of sparing you the pain of hiring a Mr.
In fact, I can count them on one hand it was a technology company with a commercial website, so naturally there was a great deal of emphasis on the quality of the network, servers, workstations, etc. Unfortunately, either through budget constraints or misplaced priorities, IT usually goes under nurtured and, when there is a failure, it is a big emergency. The email server crashes and everyone runs around like the clichéd headless chicken clamoring for a fix. Productivity drops as the crisis dominates the day which is consumed by meetings to find solutions, workarounds or just commiserating and no one able to do his or her job. Making things worse, excuses are having to be given to customers because "the system's down again" and the organization looks just plain bad. It was the usual situation of "Hi, what do you do" and I have learned over time not to talk too much about IT as it often turns people off. no really - What I try to do in order to make any IT issue more understandable is to offer a simple explanation and a real world example. So I replied "Well, I help people get the most from their technology investments and make IT work as they expect, which it rarely does when you take it out of the box". It is rare to see anything lower than an A and, if one did, would one eat there Probably not. Personally I need that little blue A, that referral from the Department of Public Health, in the window as a reassurance that I won't be spending the night in the bathroom. Similarly, you should not hire an IT provider who is not recommended by someone you trust and would not rate anything lower than an A on their virtual report card. I don't recommend trusting in online reviews from places like Yelp or Yahoo Local where it is too easy for vendors to plant bogus glowing reviews about themselves, or discredit their competition. Another reason I don't trust them is that shortly after noticing advertisements offering to pay people to write product reviews there seemed to be an uptick in customer product evaluations at various etailers. com to write a review about the underwear I bought last week whether they were comfy or not. Ensuring Business Continuity - Sure you have backups of your data, but do you know how to restore it How long can you afford to be down while you struggle to get back up - In the earliest stages of getting to know your environment, like before they are even hired, support providers should ask about your backups.