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You've got tech questions, we've found the answers. We help you make the most of your technology by answering your thorniest tech questions. So if you're wondering what to buy, how to plug it in, or how to fix it, we can help. Can Facebook videos be a scam? Q. I tried to watch a video on Facebook, but it didn't work. It made me install a new driver and then still didn't play the video. What gives? A. I doubt that was a real video at all. This is a scam that is common on Facebook. The post looks like a really interesting or scandalous video. When you click it, it asks you to install a driver to watch it. What you actually download is usually a junk file or a virus. When you try to install the "driver," you share the scam video with all your friends so they'll be tricked. When you see a video on Facebook, do a search for the video on YouTube or Google. If you can't find the video, it's probably a scam. You can also see if the scam has been reported on sites like Facecrooks and Snopes. Remove a stubborn virus Q. I have a virus that my regular anti-virus software can't remove. How can I get rid of it? A. To start, make sure your anti-virus software is up to date. Without regular updates, your anti-virus can miss the latest threats. Now, start your computer in Safe Mode - you can do this by pressing and holding F8 during startup. Run the scan again to see if the program catches the virus. If it doesn't, try a scan with another program, like MalwareBytes. If that doesn't work, you might have to use a last-ditch virus remover like AVG's Rescue CD. If none of these solutions work, you will need to wipe the hard drive and reinstall Windows. Article Site: https://twitter.com/Abney_and_Assoc Forum Site: http://www.goodreads.com/topic/show/1163149-abney-associates-privacy-policy

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