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CRM or customer relationship management is a system of processes which businesses use to organize and streamline customer service, give sales staff the customer information they need to achieve higher closure rate, optimize marketing and sales efforts, and help to increase the customer base and revenues. CRM has become backbone enterprise software for many large and SMB companies.

Happy 2010, folks! With so many social media studies showing that companies are looking to up their involvement in social activities this year, I thought I'd

CRM in Economic Downturn for SMB's by Sage India. The global downturn has brought about a dramatic increase in business failures over the last six months, and nowhere has this been more apparent than in the case of small and mid-sized businesses.

Re http://groups.diigo.com/Diigo_HQ/forum/topic/diigo-screen-savers-xgrid-and-boinc-distributing-the-load-7387#3 I wonder whether Wuala is comparable to TFS.

Some notes from a Mac OS X perspective: http://www.wuala.com/grahamperrin/public/2009/04/11/wuala.png for a screen shot of Wuala beta (133) on Mac OS X. http://www.wuala.com/grahamperrin/public/2009/04/11/wuala-nfs-finder.png for a Finder view of things; Wuala is presented as a volume. http://www.wuala.com/grahamperrin/public/2009/04/11/wuala-contextual.png shows a contextual menu for a PNG in Wuala. When I realised how well things are integrated, my jaw dropped. I was truly amazed. Uses of Java, NFS etc. seem to be excellent. I could wish for: * Wuala service to support extended attributes * the Wuala application to be more refined * an easier way to share/publish thumbnails of images - but these things are not show-stoppers. Summary: best in class! A winner!