I came to this site via a Tweet about the "Evaluating digital services" infoKit which is pretty interesting. So are the others! "Our infoKits contain a wealth of 'self-help' material, from simple methodologies to manage projects, risks, change and processes; to image galleries of technology-rich spaces and reflections from leaders to learners showcasing the inspiring use of technology across the sectors."

More handy resources...

Some good points & good resources here. Lots of agreement with Hay, but some other suggestions, too.