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I was thinking about our staff satisfaction survey but also noted the researchers who got good results by simply asking a sample of users "Why did you come to this Web site today?" (much like we did)

Putting something important in a graphic can backfire. Wonder if this applies to that Ask a Librarian Survey graphic that Joe asked for?

It's definitely a valid point to bring up banner blindness (as in the "article" linked). Banner blindness can easily be addressed by size, position and weight (just some of the principles of graphic design that will help a graphic be effective). The environment in which the graphic is placed is very key, of course, and must be addressed when determining whether or not a graphic will be used. Thanks for posting, Jade!

"Tablet computers do not yet pose a threat to displace laptops as the prevailing device among college students."

Some interesting results: Flash is difficult for screen readers to access while frames are easy.