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Gone are the days when the call center solution was used only by the big companies to take care of their customer care and lead generation centers. Also, the small business owners don't need to outsource their call center related needs to other BPOs or call centers.

Call center CRM improves the customer's interaction with its ability to keep digital records, accelerating the sales pipeline, integrating with other business software & lots of other ways. It will enable customer support reps with advanced capabilities.

The contact center solution is a required ingredient for a call center. The Asterisk based call center software can be the best among all other options. Read this article to know why.