If you are having trouble with your Microsoft Surface device, there are a few things you should know before sending it in for service. First of all, the Microsoft Surface Service Center offers three tiers of service: Repairs covered by warranty, repairs not covered by warranty, and replacement of faulty device. When you send your Surface product in for repair for the first time, be sure to follow the guidelines so you can verify whether or not your Surface Pro is eligible for warranty coverage.
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