UX Week 2012 Recap: Experience Mapping FTW! - Adaptive Path - 0 views
New Ways of Visualizing the Customer Journey Map - Adaptive Path - 0 views
UX/ Customer Experience Maps - 0 views
Exploratorium: Mapping the Experience of Experiments - Adaptive Path - 1 views
Anatomy of an Experience Map - 1 views
A Model of Brand - 3 views
IA Summit 10 - Dan Roam Keynote - Boxes and Arrows: The design behind the design - 0 views
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Unwritten visual problem solving rule number one says this: "Whoever best describes the problem is the person most likely to solve the problem." So the idea is this. If one of us were to go running into the boss's office and say, "Oh my god, the sky is falling ‑ give me money to fix it," they'll probably throw us out. But if we went into the room and we said, "Look. I've created this map and it identifies who's involved in this particular problem, how many of them are there, where are these things involved or these things involved, how do they overlap, when do they intersect and how do they intersect." All of a sudden, the solution to the problem is probably going to be already very clear
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