The Importance of Live Chat in the Middle East - 0 views
-
Noe Legaspi on 22 Mar 13As online shopping increases in the Middle East, it is necessary to understand how important it is to provide users with quality customer service and live support. Wikipedia defines customer support as "a range of customer services to assist customers in making cost effective and correct usage of a product. It includes assistance in planning, installation, training, trouble shooting, maintenance, upgrading, and disposal of a product." Customer service is defined as a "series of activities designed to enhance the level of customer satisfaction - that is, the feeling that a product or service has met the customer expectation."