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Almost 59% of the global population, that is 4.57 Billion people were active internet users as of July 2020. With the increment in internet users, more and more people today are preferring chat-based customer services instead of calling to or by any other medium. With these statistics and numbers, it becomes difficult for any company to manually handle those customer requests.

Today, most companies are actively searching for ways to reduce processing time for delivery, operating costs, and improving productivity. So all the big companies are moving towards delivery management software companies that fulfil these needs.