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It has been four years since Microsoft introduced the world to the first iteration of the Microsoft HoloLens device, marking a significant milestone in the world of Mixed Reality. Following its debut, Microsoft took considerable time to launch a suite of pre-packaged applications tailored for businesses, firmly establishing its dominance in the Mixed Reality market.

Customer happiness and retention are paramount for the success of any business. Studies have shown that satisfied customers are more likely to return and recommend a business to others. It's clear that keeping an eye on key performance indicators, such as customer satisfaction and retention, is essential for driving business growth and success.

In the ever-evolving landscape of modern business, where making things run smoothly and keeping customers happy are top priorities, finding better ways to improve field service operations has become a real puzzle to solve. Companies are always on the hunt for fresh and clever ideas that don't just make their work easier but also create more enjoyable experiences for their customers.

In today's hyper-competitive world, building and nurturing strong relationships with customers is paramount. According to a study by PwC, 73% of customers consider customer experience an essential factor in their purchasing decisions.