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As the importance of customer satisfaction is increased, the need of delivering a good customer experience is increased as well. The call accounting system helps in assuring the quality of customer experience on the phone. Read to learn about the must have features in your call monitoring solution.

Live call monitoring is an advanced telephony system that can be used by any business. However, there are some businesses which wonder why to use it. Communication is important in a business, but what is even more important is the quality of communication. This quality means the voice quality,

The benefit of listening and monitoring the live call is that you can see the instant reaction and approach of handling the call by your sales representatives in real life situation. The sales team of a company often plays a very important role in the growth of the company. Their communication and