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Omni-channel! It's a word that's been thrown around a lot these days. Given that marketers are having to come up with intelligent ways to drive customer engagement, the concept of omni-channel is now ubiquitous. So, how does this fit right into the Customer Experience model? In order to understand this, let's get straight to understanding

Customer related issue artical

What differentiates brands like Amazon and Zappos from the rest? Why are these brands brought up during any discussion on Customer Experience, in a positive manner? How have these brands garnered a loyal fan base that can't be poached by their competitiors? The answer lies in the difference in approach. Brands that attain a Cult Status have been able to hit those heights only because their approach to running a business is not just different but more customer-focused. The other brands, however, are comfortable with the status-quo and satisfied with average profits and average results. So, what exactly is this 'difference in approach' we are talking about? Here's an infographic highlighting what Cult Brands do differently from the rest.

Great Infographics On Cult Brands

Do you consider customer experience to be an integral part of your business? If so, are you rigorously listening to your customers to be able to deliver great experiences? Needless to say, the Voice of Customer is your most powerful weapon when it comes to understanding customers and their expectations. While most brands recognize this, the strategies they set in motion to gather customer opinion are nothing but ineffective and for namesake. If your organization is aiming to truly excel as a customer-centric brand and proactively meet customer expectations, Voice of Customer programs need to shoulder more purpose and also encompass the dynamics of the customer journey. We've come up with an infographic that explains what's going wrong in VOC programs and how you can set them right!

Voice Of Customer Rocks !!!

The risks with building and civil engineering work are many. This makes it imperative for both, employers and employees to follow a strict protocol of safety precautions. With proper coordination, consultation and cooperation organisations can ensure the health and safety of all members present on site. To reduce workplace accidents, employers need to provide workers with safety equipment. ProjectLink has outlined the general principles of work site safety and explains how to plan, organise, control, monitor and review health and safety throughout the life of a construction project.

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Offering a smooth patient experience is rapidly becoming a top priority for the Healthcare industry. With the wave of customer experience taking over the world at large, numerous healthcare institutions are now surveying their patients to seek their feedback on their experience to understand how they can ameliorate it. This is great news, no doubt- but what is of concern here is that a lot of them haven't the slightest idea on how to go about it. While improving patient experience surely involves its own dose of strategic decisions, we thought it to be befitting to share with you 5 quick tactical tips that can help you deliver an experience that your patients will remember you for. Let's take a look at the most effective steps to improving patient experience and understand why merging cure with care is a great idea for the Healthcare industry!

With Digitization becoming ubiquitous, brand building is a totally different ball game today. Customers have started paying much more attention to what your brand stands for, the true purpose behind what you do, and whether all this resonates with their emotions and sentiment. They've, in other words, started looking beyond your offerings, discounts, and all the traditional marketing campaigns. So, while the term 'brand' has been effortlessly thrown around, building a credible and authentic one is quite the uphill task. That being the case, how should large organizations revamp their brand strategy? What are the various factors they need to work on in this predominantly digital world to win over customers and retain them in the long run?

The construction industry throws up a lot of challenges. What if you do not reduce the injuries and hazards at the construction site? Consequences can be disastrous and the effect on your project can be dreadful. In order to meet your business goals and protect your workforce from fatalities, it becomes essential for you to keep up with the new inventions, else you've lost the race already. Tools and techniques listed here can be used at various stages of construction - from concept design to final site execution and even in the operation stages. Integrate them in your construction projects and reduce the complexity of risk management.

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Contactless payment surrounds you everywhere. And you should know what main contactless cards manufacturers are available in the market. You will find out what risks you may come across using contactless cards.

With the modern technological world, small, medium and also large size business owners are doing everything they can to keep up their business in this competitive world.

Artificial intelligence in business is already not a something new to us. AI comes into our life and helps solving daily routines. This article will show you how AI changes different scopes of activity.

Fintech trends substantially influence our life and our wallet in particular. When you read this article, you will realize how you can earn money using fintech trends. It is not so easy but it can be really worthwhile.

With so many options of roofing materials and systems available today, it is hard to figure out which would be the most suitable option for your building project. Several factors need to be considered before making the choice. To help you make an informed decision, ProjectLink has listed out some of the materials, systems, and tips to help you choose one that best fits your needs and budget. Take these tips into consideration and save on a lot of repairs and wear and tear cost in the future.

What have Google and Apple announce at their annual conferences? Google O, iOS 11, AR and VR advances and much more. Don't miss the latest technological innovations!

it is impossible to immerse in a food ordering business, if you don't how to create good and attractive food delivery websites. This article will allow you to figure out all the details regarding website development. Feel free to read it!

When it comes to cladding products, there are many options available in the Australian market today. Be it renovation or a fresh construction, it is important to make sure you are aware of the differences between these products and what is going to offer the best solution for your home. To help you out with your choices, ProjectLink has bundled up the 12 most affordable yet attractive cladding ideas. These options not only give your home a glamorous look but will fit your budget too. Browse these options and find the perfect choice for your project. You are just one click away from giving that fascinating touch to your residence!

Read how to define target audience using the best market research tools, what advantages of target marketing you can get and why is it important to know your audience?

Have you been looking for ways to boost your company's productivity? Then its time you encouraged your workers to take regular breaks, and a free online time clock calculator will help you to do just that.

As business owners and professionals we need to adopt the GST regime. GST has been introduced to avoid dual taxation, increase the scope of Cenvat credit and much more. Know few Action points for adoption of GST..