Group items tagged

Overall customer satisfaction within the computer industry fell slightly for the second consecutive year, according to newly published data from the University of Michigan's American Customer Satisfaction Index (ACSI). But while PC makers far and wide are struggling to improve, Apple seems to be moving in the opposite direction with a score of 85 on a scale from zero to 100. Not only is this a new all-time high for the industry, the roughly 8 percent year-on year leap puts 10 points between Apple and its nearest rival. The score is attributed to the success the company has had with its iPod, iPhone and Mac lines, but it is also pointed out that dissatisfaction with Windows Vista might have hurt the scores for Apple's rivals.