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Another great way to personalize your wireless experience! Enhance the look of your phone and protect by changing a brand new plastic skeleton to absorb any bumps and shocks 100% new high quality generic (non-OEM). This phone doesn't have a lot of bells and whistles, but that's exactly what I wanted and got. If you're looking for a phone that takes great pictures, is simple and straightforward, and is compact and easy to navigate, this is your product. I always research the highest rated phones before getting a 'New Every Two' upgrade with Verizon. The enV3 is a great texting phone. If you are experiencing the Random Shut Down issue, there is an Easy Fix! Take off the battery. Then use a dry cotton [tip] swab to massage the battery terminals on the phone and on the battery. I found a demonstration video quickly with a search. I had the problem after over two years of perfect performance, and this Easy Fix came through when software/firmware updates, and a new battery fell short. Enjoy your enV3!