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Don’t include EVERYTHING on your mobile site. That means if you have 15 different pages on your main site, it might only be three or four series for the mobile version. Make it really easy to find the phone number and physical address. It is surprising how hard it is to find address and phone number information on many Web sites. Avoid unnecessary graphics that make the site slower to load.

Recouping even the typically modest investment needed to deploy a QR code often depends on a few key steps. One is offering those who read the code something they can use. "The codes are a bridge," Strack says. "When the user crosses the bridge, there needs to be something of value." That might be useful information, a coupon or another promotion.

Similarly, the site to which the code leads should be developed specifically for mobile phones. A website designed for computer monitors usually is difficult to view on a phone, Pinto notes.

Finally, in order to reap the full benefits of a QR code, you want to find some way to gather information from the user, such as an email address, so that you can contact them again. The QR codes and the scanning applications don't capture this information.

Be Prepared

Respond in a Timely Manner

Handle Public Grievances Privately

The Pew survey also showed that the majority of cell phone users experiencing glitches are African Americans and Hispanics. “This might be tied to the fact that African-Americans and Hispanics are more likely than whites to rely on their cell phones as their primary or exclusive phones for calling and for Internet access,” a note in the survey said.

The survey revealed that 72% of mobile phone users have complained about dropped calls, with some of them having the problem more than once a week. Some 68%, on the other hand, reported spam messages and unwanted sales and marketing calls. When it comes to mobile web browsing, 77% of people surfing the Internet using their cellphones have been struggling with slow download speeds.

Is your website mobile ready?Have you tested it on a mobile device?  If you don’t have an iPhone, iPad, or other smart phone device – find one!  You might be surprised to check your Google Analytics or other website traffic and learn how many people are viewing your website on these devices.

Have you claimed your business page on sites like Foursquare, Yelp, Google Places, etc.?Whether your customers have reviewed you on these sites already or not, these services may already have claimed your presence on these sites. By claiming your sites, you improve your search rankings and have some control over special offers and responses.

QR Codes are key to directing traffic in your sitePeople don’t remember or don’t have patience to type in long addresses into their mobile devices.  In addition, you want to direct people to take specific actions like see a specific page for mobile users, opt in to email or sms marketing, check in on your social media sites, and many other options.

Because there are various types of phones, with various types of communications technologies on them, there are also many types of mobile marketing: SMS MMS Mobile Web Apps Bluetooth Location-Based QR Codes Banner Ads Mobile Websites

Mobile Website is an optimized website for viewing on a mobile phone.  Since smart phone screens are generally around three inches wide by four inches tall (or thereabouts), viewing a regular website often displays the text and images too small to read. By optimizing websites for mobile devices, your company can deliver a better web experience for the small screen user, thus increasing the chances that user might interact with the site the way you want them to.

A perfect example of a well-done mobile website is that of pizza maker Papa John’s. Pick up a smart phone and browse to papajohns.com. (It won’t work in a web browser, you’ll have to see it on your phone.) The site is designed so the on-the-go visitor has just a couple of options and can quickly do the most likely thing a mobile user will want to do on papajohns.com: Order a pizza.