Quite a large number of civil society organisations and NGOs have no organically-evolved mandate from the citizens,"
Mkaronda said complaints about NGO conduct may sometimes stem from public misunderstanding about the roles of these groups: "For example, the Zimbabwean community in South Africa expects us to mobilise resources to sort out shelter, feeding and legal (immigration) status. Yet our role is to highlight the crisis in Zimbabwe."
believes self-regulation may hold the key to improving matters: "It would be a good idea if NGOs and civil society groups came up with a code of conduct like the one which guides other professionals such as medical doctors and lawyers."
These include working "in genuine partnership" with local organisations and communities; complying with governance, accounting and reporting obligations in countries of operation; and balancing expectations of NGOs with the salaries needed to attract competent staff, when deciding on remuneration.
Puts forth some ideas that could make NGO's more effective. One thing noted is that even NGO's have to pay their employees wages high enough to have a low turnover rate, or else they cannot be effective.