Tips for those waiting to receive proof of insurance coverage - 1 views
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Rose McGowan on 05 Feb 14Information submitted COLUMBUS - Complications with the federal health insurance exchanges have created challenges for some consumers who have not yet received proof of their insurance coverage. As a result, many consumers are unsure if their medical treatments are covered and are unable to provide their proof of coverage. "Since open enrollment began on Oct. 1 the federal exchange has struggled to process applications and enroll consumers in coverage," Ohio Lieutenant Governor and Department of Insurance Director Mary Taylor said. "These delays are making it more difficult and confusing for consumers to use the health insurance plans they have purchased through the federal exchange." If you recently purchased a plan, but still haven't received proof of insurance from your insurance company, Taylor offers these tips. Contact the Company The first thing you should do is contact your insurance company to verify that you do have insurance coverage. Ask your insurance company for proof of coverage, such as an insurance card or identification numbers. Take detailed notes of conversations and include the representatives names, and date and time they took place. Keep copies of written communication you received from your insurance company such as emails or letters. you may need these materials later. you should also verify that you have paid your first premium on time. Some insurers have permitted late payments for coverage that is retroactively effective to Jan. 1. Ask your insurer for their deadline and keep any records that can serve as proof of payment. If you are about to buy coverage from the federal exchange, print any paperwork or confirmations that you receive during the enrollment process. Payment Options