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Personalization is not new. Popularized by Amazon and Netflix more than a decade ago, personalization is the practice of tailoring information to people based on what they are looking for, what they have found interesting in the past, what their friends have engaged with, or based on explicit inputs like their interests. Personalization has gotten a lot of positive attention recently because it can be used to great effect to organize the web’s information overflow into relevant, meaningful experiences.

Consumers had to work too hard to find the music they liked. Once consumers were introduced to a better way to curate and listen to music, they were never going back. When Pandora allowed users to input their music preferences through both explicit selections and implicit actions to help shape their content stream, it changed the listening experience. Pandora made listening to music online personal.