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Who Should Be the Master of Your Customer Data? - CRM Magazine
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www.destinationcrm.com/...-Your-Customer-Data-76723.aspx
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on 02 Aug 11
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Why Customer Satisfaction Surveys Aren't Useful and What To Do About It.
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blog.kissmetrics.com/nps
Customer
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surveys
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on 19 Aug 11
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Rethinking Cloud ROI from a Customer's Perspective | Business 2 Community
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www.business2community.com/...r%e2%80%99s-perspective-060221
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on 26 Sep 11
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