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Last week, we welcomed Brian Solis, Altimeter principal analyst, thought leader and book author, to Yammer HQ to give a fireside chat, followed by signing of his new book: "What's The Future of Business?" I was thrilled to interview Brian, and we covered a variety of really meaty subjects - just check out the video below! The theme of the evening was transformation - transformation that is happening in our lives as individuals, how we relate to each other through technology and what we as businesses must do to stay relevant to the connected customer. Even the book itself is transformation of the book publishing convention. Unlike a regular, information-dense business book, "What's the Future of Business" attempts to bring together the best of both worlds: hard-hitting facts and practical frameworks, as well as a visual experience. The experience of the book is just as important as the content therein. What is the future of business? The future of business is experience, according to Solis. We as connected consumers make decisions outside of the sales funnel that companies have organized themselves around. We reference experiences of consumers who came before us, and contribute our own experiences to this dynamic tapestry. When consumers share, they are reacting to an experience, and the future of any business depends on its ability to provide experiences that are worth sharing. In his talk, Brian talked about the 4 moments of truth that add up to shareable experiences. At every stage of the customer journey, it is our job as businesses to design an experience to trigger the sharing of a moment. The Zero Moment of Truth comes when the consumer is starting to explore choices and is just becoming aware of needs and possible solutions. 1st Moment of Truth happens when the consumer is ready to buy. Consumer packaged goods companies have perfected providing the right experience at this point. 2nd Moment of Truth happens after the consumer purchases,

As announced earlier today, over the next few days we are releasing an update to Microsoft account. For people who use Outlook.com, this includes a number of new features such as two-step verification, the ability to sign in with an alias and new international domains for your email address. OPTIONAL TWO-STEP VERIFICATION HELPS KEEP YOU MORE SECURE You can now choose to enable two-step verification for your entire account. Two-step verification is when we ask you for two pieces of information when you sign in to your account-your password plus a code sent to a phone or email that you gave us as security info. Many of you have asked for this and we're delighted to be able to offer this capability. Two-step verification is a great way to add extra protection to your account. Once you've enabled two-step verification, even if a criminal gets your password (for example, through malware on a friend's machine that you used, or if you use the same password for another service that gets breached) they can't access your account. You can read more about two-step verification here, or just start setting it up at https://account.live.com/proofs/Manage -it only takes a few minutes. SIGN IN WITH ANY ALIAS ON YOUR ACCOUNT We've heard from a lot of you that you love using Outlook.com but you wish you had more flexibility signing in. Many of you have added an email alias to your account, but you can't use the alias to sign in to your account. Previously the only option was to permanently rename your account, which is a hassle and requires you to reset certain devices. With this release, you can now sign in with any alias that has been added to your account. We've also simplified the experience of adding and managing aliases, with better advice on when you should add an alias vs. renaming your primary alias.

Based in Chicago, Illinois, United is one of the largest airlines in the world. To improve enterprise content management (ECM), United wanted to build communities around the products and services it delivers to customers. The airline initially deployed Microsoft Office SharePoint Server 2007 and subsequently migrated to SharePoint Server 2010, which United developed into an enterprise platform for ECM and e-discovery, co-locating approximately 1 terabyte of content for the enterprise. In 2012, the airline deployed SharePoint Server 2013 for a variety of projects-including a service catalog that 87,000 employees rely on to search for and order products from the IT department. By using SharePoint Server 2013, United has also simplified content management-the amount of time required to enter a new item into the catalog has plummeted from two months to a few hours.

Small businesses have enough to focus on without having to spend time and energy worrying about email, data storage or backup servers. In fact, most small businesses don't know or understand what a server is. The good news is that in today's technology environment, they don't need to. This is because more small businesses are rapidly moving from outdated technology solutions to Web-based solutions to power their company, also known as "moving to the cloud." By moving to cloud solutions like Office 365, small businesses find they can concentrate their resources on growing their business rather than trying to solve technical issues. Large enterprises typically have entire divisions dedicated to supporting and keeping their IT infrastructure up and running. Even though small businesses don't have this luxury, they can still punch above their weight by choosing the enterprise-grade IT services in Office 365 to help solve their most top-of-mind business challenges.

When FHI 360 wanted to move to cloud-based business productivity services, the organization decided to implement a Microsoft cloud-based solution. We recently spoke to Douglas Wilkins, Director of IT Infrastructure at FHI 360, to learn how the company is benefiting: FHI360 logoQ: Please tell us about FHI 360. Douglas Wilkins: FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing-creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries and all US states and territories. Q: Why did you want to move to cloud-based services for messaging and collaboration? Wilkins: We had a diverse IT infrastructure. Employees in the US had different IT toolsets and Internet access than staff in countries like Mozambique. Subscribing employees to a single, cloud-based solution was the most expedient way to ensure that everyone had the same IT tools, to work efficiently regardless of location. Migrating our communication and collaboration technologies to the cloud reduced much of the time required by our IT staff to manage divergent IT infrastructures and connectivity options found around the world. Q: What criteria did you use to select Microsoft as your vendor for cloud-based business productivity services? Wilkins: We wanted a vendor that demonstrated a real interest in our mission and goals, and that offered online business productivity tools tailored for the enterprise space. The capabilities of the Microsoft Services Consulting team, and the work of Intellinet, the partner Microsoft introduced us to, provided us with that. We migrated our 4,300 staff members around the world from diverse platforms to a Microsoft Offi

May's Customer of the Month is Melanie Hohertz, Online Communications Lead, Cargill. I've been supporting Yammer as a work platform for Cargill for almost a year. We're early in our adoption, but it's been an amazing experience. I am learning, daily, how Yammer can change the way people and teams work and add value in a company that is more than 140,000 strong and spread throughout 65 countries. Our network will pass 10,000 members soon and already, you can't stump us on anything. From food to agriculture to financial and industrial products and services, Yammer is helping Cargill use what Cargill knows, and that's a lot. Yammer can connect people across silos based on organization, geography and hierarchy. I've seen customer reps talking directly to product management, and senior leaders listening to recently-hired employees. We have new ways to realize the power of our communities of practice to speed up ideation and action. Sure, we still have a long road ahead before Yammer is as ubiquitous and instinctive as e-mail, but we throw a heck of a YamJam, and the signal-to-noise ratio in our network is beautiful.

Guest blogger Emily Warn is co-owner of Two Pens, which provides blogging services and teaches business how to write content that grows a social media following. My writer friends think I'm a geek. You can do what?! I can create a spreadsheet with book sales numbers that can be sorted by name and number. I know that is only the first rung of Excel Geek-dom, and unlike my compatriots, I aspire to climb into the ranks of those who know how to create snazzy charts and perform other formatting feats. Perhaps I'll be able to brand myself as a writer who plays with numbers.

Yana Terukhova is a Product Marketing Manager on the Microsoft Visio team. Visio offers over 60 types of professional templates to build compelling diagrams, and organization charts are among most the frequently created. Visio organization charts are simple and visual, but what if you want to connect them to key business indicators tracked by your organization, such as sales by region, budget by department, vacation status, or training progress? Sometimes this information is located in another source, like Excel or a complex database. Data-linked diagrams let you add data to Visio diagrams-no code required-and anyone in an organization can quickly create such dashboards to get better insights into data using Visio Professional 2013 or Visio Pro for Office 365.

Headquartered in Bad Homburg, Germany, Fresenius Medical Care is one of the world's leading providers of products and services for individuals undergoing dialysis treatments. The company runs a network of more than 3,000 dialysis clinics around the world and treats more than 250,000 patients each year. The company had been using Microsoft SharePoint Server 2010 since 2010. In April 2012, the Fresenius Medical Care Global Manufacturing Operations adopted SharePoint 2013 with a long-term vision to migrate all SharePoint 2010 dashboards and use SharePoint 2013 as the central collaboration and social system.

Stay updated on your Yammer network as new messages come into the feed. Our new integration with The Social Radio provides Yammer users a unique offering: to listen to their Yammer messages, read aloud through The Social Radio interface. The Social Radio reads new Yammer messages, polls, events and praise as they come through the feed, while you simultaneously listen to music. To use, just sign in to The Social Radio using your Yammer credentials and The Social Radio will begin reading your Yammer messages. If you hear something worth checking into - pop over to your Yammer feed to read more about it or join the conversation.

Part of the thrill of working for the Office Division is the opportunity to tackle thorny business issues on behalf of our customers while providing them with a road map for the future. That may be why an interesting article caught my attention this week. In it, the author examined some of the investments Microsoft is making in the unified communications space. While I didn't agree with all of the conclusions it contained, the article certainly underscored the interest in communications and collaboration and how to make people more productive. Communicating and collaborating with others is really at the heart of what we do every day. Whether at work or at home, people have the need to make meaningful connections with one another. Compounding that need are the realities of the world we live in where instant access to information is expected, friends and coworkers are scattered across geographies and many adults are juggling multiple mobile devices. At Microsoft, we believe technology isn't the problem to these complexities, it's the answer. We're committed to providing capabilities that help people make sense of it all and to do so in a way that is intuitive, barrier free and agnostic to the devices on which we rely. We're incredibly proud of the fact that our long term-term vision for communications and collaboration not only marries the best of the cloud and the desktop, it's a holistic approach that spans "from the living room to the boardroom" placing people at the center of everything we do. Our communication and collaboration vision comes to life utilizing client and cloud assets, including Lync, Skype, Yammer, Outlook and SharePoint. These tools are enabling enterprise social capabilities, HD video conferencing and document collaboration as part of a highly secured, reliable and extensible platform. At the risk of looking geeky, I have to admit that I have a soft spot for Lync and it's comforting to know I'm not alone. More than 90% of

Remember the vintage game "Pull the Rug Out?" It is a board game where players stack different items on top of a rug. Eventually, one of the players tries to pull out the rug without tumbling the pieces stacked on top of it. Google's recent announcement that it is phasing out several additional services, including the highly popular Google Reader, reminded me of this game, as I recall that the stack most always toppled to the ground. Google introduced Google Reader, gradually built up its popularity, and then pulled the rug out with little warning, causing its customers to stumble. As one Google customer put it: "Google spends millions of wasted dollars on pet projects, then kills one of their best products on a whim." Google's most recent spring cleaning brings the total number of services it has discontinued to 70 in just a year-and-a-half. That's right-a whopping 70 services that have been shut down in just 18 months. Among the services Google will discontinue with little warning is Google Cloud Connect, introduced with a lot of fanfare just two years ago. Cloud Connect is a plug-in that enables Google users to share and edit Microsoft Word, PowerPoint and Excel files. To continue collaborating with Microsoft Office, Google users have just four weeks to uninstall Cloud Connect and install Google Drive. Companies that can't get to it by April 30 will be out of luck, leaving them without a way to collaborate on Office documents used by millions of employees, partners, and customers. But of all the services Google is discontinuing this time, the one that's drawing the biggest backlash is Google Reader, a service used by hundreds of thousands of users to keep track of their favorite websites and blogs via RSS feeds. The news of Google Reader's shut down drew outrage from users, who put together a petition demanding that Google reinstate the service. "Our confidence in Google's other products - Gmail, YouTube, and yes, even Plus - requ

Today's post was written by Nick Portello, Network Manager, Steve Moore Chevrolet. Read more Office 365 customer stories here. Office 365 Customer Steve Moore Chevrolet_Nick PortelloWhen I joined Steve Moore Chevrolet as the sole IT staffer six months ago, the dealership was in dire need of new technology. Employees coped with aging PCs, an outdated POP3 email service, a poor mobility experience, data loss, and no collaboration tools. Then I heard about Microsoft Office 365, which gives you the latest version of Microsoft Office, plus a suite of cloud-based communication and collaboration tools that solved all our problems. Unlike Google Apps, the UI was familiar to our employees and Microsoft offered a flexible subscription-based payment option, which is ideal for our fluctuating workforce. Now that our documents are stored in Microsoft SharePoint Online and SkyDrive Pro, we have easy access to collaboration tools with robust security. I no longer worry about falling out of compliance with Chevrolet auditors, losing important financial data, or having to pay fines that could reach $250,000. I can also find data on-demand for Chevrolet auditors and use my mobile device to look up information, which saves about 40 percent of every day-I'm no longer running between my computer and the sales, service, and administration departments. I can focus on what I really need to do. Thanks to Office 365, we are all able to get on with our work! Learn more about Steve Moore Chevrolet and Office 365 by watching the video below and reading the case study.

We aim to make SkyDrive the place for all your documents, notes, photos, videos and other files. With the release of Windows 8 and Windows RT back in October, more and more people every day are using SkyDrive for their most important files through the SkyDrive app, as well as through SkyDrive integration in File Explorer. Of course, there are great SkyDrive experiences for Windows devices, but being the place for all your files means we invest a significant amount of effort ensuring you have a great experience across all the devices you want to use. Today, we're excited to release v3.0 of the SkyDrive app for iOS that includes improved photo features, an updated UI, and a number of other new features and enhancements. You can install or update the SkyDrive app for iOS now via iTunes. Here are the updates we've made to v3.0 of the SkyDrive app for iOS: Support for iPhone 5 and iPad Mini Updated app icons and user experience Works better with your photos: Download full resolution photos to your iPhone or iPad Control the size of photos you upload and download Photo metadata is retained when you upload to SkyDrive Opening and saving files to SkyDrive works better with other apps on your iOS devices Many other small changes, bug fixes and performance improvements

It's possible to save your Word 2016 document in the Adobe Acrobat document format, also known as a PDF file. This type of electronic publishing is secretly a form of printing your document. Obey these steps: Finish your document. Yes, that includes saving it one last time. Press Ctrl+P to summon the Print screen. Click the Printer button. A list of available printers appears. Choose Microsoft Print to PDF. Click the Print button. Nothing is printed on paper, but the document is "printed" to a new PDF file. That requires the use of the special Save Print Output As dialog box. Choose a location for the PDF file. Use the dialog box's controls to locate the proper folder. Type a filename. Click the Save button. The PDF file is created. The original document remains in the Word window, unchanged by the print-to-PDF operation. You need a copy of the Adobe Reader program to view PDF files. Don't worry: It's free. Word 2016 document files are considered a standard. Therefore, it's perfectly acceptable to send one of your document files as an email attachment or make it available for sharing on cloud storage.

With Google Apps and Office 365 revolutionizing the way people work, you may feel that Microsoft Office is quickly becoming a dated product that will soon be packed away to the back of the closet. But with the 2016 version set to launch in autumn of this year, Microsoft is looking to change your mind. Now they're adapting their classic Office package for today's modern workforce. Here are four of the new features that are reinventing the way you look at your Office applications. CLOUD FOCUS FOR OUTLOOK ATTACHMENTS Microsoft knows that sharing attachments amongst co-workers and teams can be a hassle. With many collaborators still sharing documents and files the old fashioned way - attaching it to an email and then sending to others - it's easy for users to get confused and send an incorrect or outdated version. To solve this problem, Microsoft is gently nudging us to use the cloud. Now when you add an attachment to an email, you're now asked if you'd also like to share a link to a file on your OneDrive, OneDrive for Business or SharePoint account. SHOWCASING EASY WAYS TO USE OFFICE BETTER If you're like most people, you probably aren't using Office to its full potential. And who can blame you? Between Word, Excel, PowerPoint and more, there are literally hundreds of features and tools you can use - if only you had the time to discover them all. To help you get the most out of Office, Microsoft has now added a Tell Me box in the top center of your program title bar. This tool gives you an easy way to get questions answered. For example, if you want to project your desktop screen to a second monitor or create a graph in Excel, simply type your question into the Tell Me box and Microsoft will find the answers that most closely fit your search criteria. SWAY Look out PowerPoint, here comes Sway - the new, hipper Office application that makes creating fluid, stylish presentations easy. With Sway, you can now gather content from various source

As governments strive to become more responsive and transparent, it's important for them to make public information easily accessible to citizens. At the same time, it's critical that they protect confidential data. A key reason why governments choose Microsoft Office 365 is Microsoft's leadership in the industry when it comes to privacy, security, and compliance practices. In short, governments know they can trust Microsoft to help protect their data. So how does Microsoft demonstrate leadership and why exactly do governments trust Office 365 to help protect their data? Here are four reasons: We respect your privacy. Google is under criticism for its privacy practices. Office 365 does not build advertising products out of customer data, unlike other companies. Nor do we scan your email or documents for building analytics, data mining, or advertising, or to improve the service. What's more, you own your data. Office 365 customer data belongs to the customer. Customers can remove their data whenever they choose. Office 365 is independently verified. Office 365 is compliant with many world-class industry standards, and it is verified by third parties. For example, Office 365 is the first major business productivity public cloud service to have implemented the rigorous set of physical, logical, process, and management controls defined by ISO 27001, one of the best security benchmarks available in the world. In addition, Office 365 is the first major business productivity public cloud service provider to sign the standard contractual clauses created by the European Union ("EU Model Clauses") with all customers. Office 365 also implements security processes that adhere to the Federal Information Security Management Act (FISMA) required by U.S. federal agencies and to the Health Insurance Portability and Accountability Act (HIPAA). With Office 365, you know where your data is located. Office 365 customers know where major Office 365 datacenters are located

We're bringing Yammer to a city near you with Yammer on Tour-a free event series that brings together customers, partners and thought leaders for a unique opportunity to hear our vision for enterprise social, network with like-minded peers, and learn directly from customers how to usher in success in today's rapidly changing business environment. Yammer on Tour features an action-packed half-day agenda including: Keynotes and appearances by Yammer co-founder Adam Pisoni and customers Breakout sessions featuring product insights and expert discussions on enterprise social success Hands-on training and certification Networking and demos from Yammer and our partners in the expo hall Join us at Yammer on Tour in the following cities: New York-April 9: Register today Chicago-April 16: Register today Dallas-May 15: Registration opening soon We look forward to seeing you at one of these events!

Microsoft Corp. announced today that the power and automation technology company ABB will deploy Microsoft Office 365 and Yammer to its employees worldwide. With about 145,000 employees in 100 countries, ABB is transitioning from multiple IT collaboration and messaging solutions to Office 365 to provide a single solution for productivity, communication, collaboration and enterprise social in the cloud. "Office 365 and Yammer will enable us to transform communication and collaboration among our employees, surfacing the best and most innovative ideas across the organization," said Andy Tidd, CIO at ABB Group. For more details around this announcement, please visit the Customer Spotlight newsroom.

In order to stay competitive in today's world, teams need to connect and share with each other more than ever before. On March 28th, we had the pleasure of hosting Rob Koplowitz from Forrester Research and Walton Smith from Booz Allen Hamilton in a live webinar where they discussed why organizations are turning to enterprise social and how they are using it to help their teams work more openly and efficiently. Rob discussed how communication is changing, and how we're accessing and interacting with information in new ways-incredibly, 66% of information workers in North America and Europe already work remotely.* The shift to cloud-based software and platforms is definitely contributing to some of these changes. The old way of building software involved engineers, months of coming up with specs, running Beta programs, and debugging. The time from idea to ship could take years. So the introduction of the cloud-and social-to the Enterprise is enabling companies to innovate and move to market faster than ever before. The cloud provides anytime, anywhere access which is essential to our increasingly mobile work environments; today employees can quickly and easily access a range of business systems, information and expertise from anywhere in the world. Our shift to cloud-based platforms and the introduction of working openly with social are changing the way teams collaborate. Take, for example, Booz Allen Hamilton, a leading provider of management and technology consulting services. The company has over 26,000 employees worldwide, with over 71% of their employees working on-site with customers, which often limits their access to company resources.** But in order to provide the best service to their clients, consultants need to be able to quickly and easily access information and expertise. Booz Allen recently integrated Yammer as a social layer across business tools because the cloud-based platform enables consultants world-wide to collaborate virtually. When o