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The banking and financial services industry really loves its traditions, which is why the fast changes and digital disruption affecting the sector have knocked many for a loop. And credit unions are no different, despite the fact that they are more nimble and agile compared to top-heavy banks and other financial organizations. The problem is that amongst all these changes, credit unions still have to maintain their focus on the member experience, which can be complicated. First of all, customers have become agnostic about industries when comparing experiences. In other words, you aren't competing solely with other credit unions or banks or even just other organizations in the financial sector on experience, but with every other brand out there. Your members won't just think about the experience they had with another credit union or a bank when dealing with you. No, they'll compare to how they were treated by Amazon and Zappos and similar companies that have set the customer experience bar higher than ever. Another issue is that, despite their agility, credit unions are still relatively slow in implementing changes, which limits the effectiveness of any member experience initiatives being implemented. While phased and tempered change is advisable in the financial sector, financial organizations are moving so slowly that it is almost stagnant.

f you want customers to come back to your eCommerce store and make purchases, it is important for you to ensure that your site visitors have a better experience every time they visit. Since the number of businesses and brands entering the eCommerce market are progressively increasing day by day, implementing the best of strategies to improve user experience is very essential. Ecommerce user experience certainly cannot be ignored in the present scenario. However, if you are new to eCommerce or want some insights on methods for improving the user experience, please go through the following: Create the best first impression:

When it comes to Customer Experience, there's usually a lot of talk around understanding customers, exceeding expectations, winning over their loyalty and so on. Such talk gets brands excited but the problem is that the excitement is short lived. The initial fervor to delivering outstanding customer Experiences dies off which means companies slide back into what they were doing before. In other words, there's a lack of consistency in delivering great customer Experiences. It's about grinding it out day in and day out, always placing the customer in front of you, and not everyone is willing or has the mindset to do that! So, we are going to be doing our best to up your consistency levels with the following quotes.

Customer Experience has become more than a buzzword, evolving into a rigorous movement and dedicated practice worldwide. So much so that brands are expecting it to evolve and grow further this year. While a lot of Customer Experience trends related posts are predictive, here's a more in-depth take on what exactly is awaiting brands when it comes to CX in 2017!

CUSTOMER EXPERIENCE TRENDS FOR 2017

Do you know what thing affects website success? With increase in demand of eCommerce, great user interface is a must. Therefore, you must have User Experience Features on your eCommerce store. Ensure that your eCommerce website is equipped with these UX features such as Secure Sockets Layer (SSL), Call to Action (CTA), Inform About Products, Gain Customer Information, Offering Sales and Savings, Advance Shopping Cart Features, Easy Search and Navigation Features that will improve the Experience of your customers.

The social landscape was, unsurprisingly, seen as a marketing platform for years. This was until the evolution of customer experience from just a concept to an organization-wide priority and the digital transformation of the modern-day customer. As a consequence, social media evolved into something more holistic. Today, the image that your business has on social platforms goes way beyond what you are selling. What matters, even more, is the communities you represent, the type of experiences you deliver, the culture that you nurture within your organization and how far you go to ensure that your employees are engaged.

In the world of web, user experience mostly rely on how well they can get the information they are looking for. Keeping this in the world of eCommerce is what that makes an increase in your business sales will likely give an idea how to design your eCommerce website to generate more sales. Understanding what …

Do you consider customer experience to be an integral part of your business? If so, are you rigorously listening to your customers to be able to deliver great experiences? Needless to say, the Voice of Customer is your most powerful weapon when it comes to understanding customers and their expectations. While most brands recognize this, the strategies they set in motion to gather customer opinion are nothing but ineffective and for namesake. If your organization is aiming to truly excel as a customer-centric brand and proactively meet customer expectations, Voice of Customer programs need to shoulder more purpose and also encompass the dynamics of the customer journey. We've come up with an infographic that explains what's going wrong in VOC programs and how you can set them right!

Voice Of Customer Rocks !!!

This is a great explanation for Customer Insights since it highlights the "mutual benefit" angle of Customer Experience. Customer insights is basically actionable data that helps bridge the gap between your brand promise and the Experience your customers take back home, and bridging this gap is the easiest way to make your customers loyalists, and RETAIN them!

CUSTOMER INSIGHTS: THE KEY TO BOOST CUSTOMER RETENTION

UK department store chain John Lewis & Partners has announced it will trial a virtual reality retail experience, Visualise Your Space, to help customers envision new products in their homes before they buy.

Emizentech is a Top Magento Development Company that develop custom Magento solutions to cater to the diverse need of the ecommerce industry. Our decade of experience and skilled teams of Magento developer's enablers us to deliver highly scalable Magento applications bespoke to business requirements. We committed to providing robust Magento ecommerce solutions to our clientele by working with various Magento versions like Magento 1.9, Magento 2.0, Magento 2.3.4. We have a pool of Magento certified developers with a decade of experience with Magento ecommerce development. Our adroit Magento developers all well acquainted with futuristic Magento solutions such as integrating artificial intelligence, machine learning, business intelligence, and more.

Offer your audience an optimized e-commerce experience that seamlessly puts your products and services in their hands. If you are looking for professional e-commerce website development or an e-commerce website design, you should select the company who got expertise and experience in providing the best in professional e-Commerce solutions.

How you can utilize live chat in order to provide exceptional customer experience?

One of the biggest challenges that most retailers face is designing and delivering a UNIQUE and PERSONALIZED customer experience - something that no other brand offers; something that compels their customers to become loyalists. And more and more brands are investing time and money more than ever to create this differentiation. This is fantastic! Why? Well, take a look at this prediction from Gartner.

Infographic that conveys tangible action points on HOW your Business can win back Angry Customers. A lost customer is often seen merely as a lost customer and not as a potential opportunity to rectify your mistakes, get better at customer experience, and show the customer that they are indeed valued.

Some Tips To Win back customers who are angry on you

Valuation, revenue, cost of customer acquisition, inventory, venture debt, advisory shares, line of credit, equity - words you would normally associate with stuffy board rooms and golf courses, not prime time television. However, millions of people like me did not learn these words sitting with our notebooks open in MBA classrooms. We learnt them by sitting in front of the TV with popcorn watching prime time, Mark Burnett approved reality television.

Shark Tank Take Away