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" humans are more important than technology, but inspiring faculty should be our goal. Our organizational cultures need to embrace online learning as unique. We need to be supporting faculty by immersing them in engaging, meaningful online classes as part of their preparation to becoming great online instructors. When our organizational practices convey a hierarchy between face-to-face and online classes, that hierarchy will translate into the attitudes of the instructors who teach those classes."

"I'm not a radical, or anti-establishment - I've loved and respected working at every university I've joined. I just happen to have moved into a different learning delivery model because I knew it would give me greater flexibility to continue with my academic interests and spend more time with my family. It's a model that fits around my life. That's something I share in common with my students. They aren't unusual either. They just choose to study online because the flexibility suits them. Online higher education means students can combine education with employment - often fast-tracking their careers as a result - or fit study around family commitments."