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"There's already a lot of research into how we form impressions of people based on facial features alone. We see a picture of someone and almost immediately make an assessment of that person. As much as we know we shouldn't, we judge books by their covers."

""Why not shame and embarrass others, especially the vulnerable, if there are no negative consequences? If people had a stronger sense that online abuse would be followed by legal or social sanctions, then we surely would have less of it," according to Danielle Keats Citron, law professor at the University of Maryland and author of 2014's Hate Crimes in Cyberspace."