One qualitative study, which surely won't be welcomed by manufacturers of basic word processing software, found that students who create and edit documents using Web-based collaboration tools include more complex visual media in their assignments - and come away with a better understanding in the process. Another ongoing experiment finds, with statistical significance, that instructors can be more effective in grading students' work if they record their comments directly into documents as audio.
Your competitors are using wikis. Your customers are using wikis. So are other employees in your organization. You need to use wikis too. It's where your future is. And I'll show you how.