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For companies that choose to use Overheard, the service will scour the public Twitter stream using Summize to find when that company's name is mentioned. These tweets (Twitter messages) will then be piped into the Get Satisfaction support network. Here they can be used just as if the question were asked or the comment made on the site itself. Others can respond to these messages, and Overheard will alert the user on Twitter that their question is being answered on Get Satisfaction.

TweetBrain is a crowdsourcing service powered by the Twitter community. It enables you to get a best answer to your question rapidly, and show your value to others well beyond your followers.

Typically, when you schedule something - at least something happening in the immediate future - you don't spell out the date and time, but rather say something along the lines of "let's have lunch on Friday at noon." And that's where Task.fm looks to differentiate itself in the crowded market for reminder services. The service takes a Twitter-like approach to getting reminder data from you, with a 140-character limited form that wants you to input the answer to "remind me about …" Input things like "Mashable event Thursday at 6pm," "flight tomorrow at 8am," or "basketball next Monday at 7pm," and Task.fm figures out the date and adds it to your reminder lists.