Heathrow T2: the softest of soft launches - 1 views
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Alex Parker on 15 Jul 14The smooth, staggered launch of Heathrow's new Terminal 2 applied lessons learned from the debacle of the T5 opening. The Queen's Terminal was opened with little fanfare and a gentle ramping up of operations, a strategy that lacks PR dazzle but has proven essential to an airport under pressure to get it right.