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katherineharron

What the author of 'The Great Influenza: The Story of the Deadliest Pandemic in History' can teach us about coronavirus - CNNPolitics - 0 views

www.cnn.com/...index.html

shared by katherineharron on 27 Mar 20 - No Cached
  • No. 1, authorities need to tell the truth, even when it's uncomfortable -- especially when it's uncomfortable. This is important for two reasons. First, it lessens fear. People are always more afraid of the unknown. When people don't think they're getting a straight message they feel uncertain. In a horror movie, it's always scariest before the monster appears. Once the fear becomes concrete we can deal with it. We can deal with reality. Second, if you want people to comply with your recommendations -- and compliance is crucial to success -- they have to believe you and trust you. If they doubt you they will ignore you. In Singapore, the Prime Minister told blunt truths at the beginning, ended panic buying and, more importantly, it's one reason Singapore has gotten way ahead of the virus.
  • The 1918 virus was deadlier than Covid-19, but in the West it had about a 2% case mortality rate.
  • There is absolutely no indication -- zero, not the slightest hint anywhere in the world -- that Covid-19 will become more virulent than it is now,
sanderk

Being a Pilot is Even More Stressful Than Being a Passenger - VICE - 0 views

www.vice.com/...ressful-than-being-a-passenger

emotions stress education brain science psychology

shared by sanderk on 25 Oct 19 - No Cached
  • Pilot often tops the list of most stressful careers, both in the amount of perceived stress and on quantifiable metrics of stress, like rates of burnout and health issues
  • For pilots, the basic requirements of the job are a major source of stress. “Number one, it’s what we call a high-consequence industry,” Bowen says. “When pilots make mistakes, the consequences can be catastrophic.”
  • sychologists think about stress on a curve: At the bottom, without stress, it’s hard to perform with excellence. As stress and arousal start to creep up, performance does too.
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  • The day-to-day work of a pilot is unstable, and often unpredictable. They’re away from home, and from their families, for long stretches of time. The job isn’t a typical 9-to-5— instead, pilots fly overnight from timezone to timezone, at strange hours.
  • To reduce fatigue, which is linked to stress, rules and regulations from the Federal Aviation Administration (FAA) limit the number of hours a pilot can fly and how much rest they need. During a 24-hour period, a pilot flying alone can’t log more than eight hours, for example, and they have a ten-hour minimum rest period before taking off.
  • But if stress creeps past that midpoint, performance starts to drop off. Too-high levels of stress mean exhaustion, panic, and blunted brain power. That’s when mistakes happen.
  • CRM training is designed to help pilots and crew members develop efficiency communication and decision-making skills. “It was also saying, this is what fatigue looks like, and this is how to recognize it in your co-pilot,” Bowen says. From that point on, she says, the airlines worked to develop a culture where pilots would hold other pilots accountable when they weren’t fit to fly. “It was about not protecting their buddy, but protecting overall safety,” Bowen says.
  • Pilot mental health is another big issue to tackle, says Quay Snyder, a former Air Force flight surgeon and a member of the Aerospace Medical Association Working Group on Pilot Mental Health. Pilots are often reluctant to acknowledge the effect that emotional stressors might have on their ability to fly, he says.
  • “They’re slow to recognize mental health issues,” he says, “and they might think there’s a stigma against asking for help.”
  • “Pilots trust pilots,” he says. “Hearing from a peer could help a pilot recognize that they may not be fit to fly. Hearing it from a physician doesn’t carry much weight, but hearing it from a peer does.”
tongoscar

In Hong Kong, the coronavirus outbreak is deepening the political divide from the 2019 protests - CNN - 0 views

www.cnn.com/...index.html

shared by tongoscar on 19 Feb 20 - No Cached
  • Rumors had spread that toilet paper supply would be cut off due to new border closures with mainland China, implemented in an effort to contain the novel coronavirus outbreak.
  • The government's reassurances and calls for order went unheeded as millions of residents, gripped by fear and suspicion, descended on stores citywide to panic buy.The novel coronavirus, which originated in Wuhan, China, was first detected in Hong Kong on January 22. Since then, there have been 62 confirmed cases and two deaths in the city.
  • The numbers are far lower than in mainland China, where at least 1,868 people have died so far -- but Hong Kong carries the memories of the deadly Severe Acute Respiratory Syndrome (SARS) outbreak in 2003, and people aren't taking any chances.
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  • By the time she withdrew the bill -- that would have allowed criminal suspects to be extradited across the border to mainland China -- protesters' demands had expanded to include action on deeper social grievances.
  • In January, many Hong Kongers across various sectors, including elected lawmakers, called to shut Hong Kong's borders with mainland China to contain the virus. But these demands also reintroduced familiar strands of localism, an ideology focused on preserving Hong Kong's autonomy.
  • This is why closing the Chinese borders is a politically significant and symbolic act -- and perhaps why Lam resisted doing so for weeks.
  • The 2019 protest movement may appear to have fizzled out -- but it educated an entire city and generation of youth on organized resistance. Now, this spirit of political action has been redirected toward the outbreak, as people protest for a stronger government response.More than 7,000 health care workers participated in a week-long union strike in early February to demand closed borders; that's nearly 10% of all medical staff of Hong Kong's Hospital Authority.The labor union that organized the strike was one of several born from the 2019 unrest, founded during the tail end of the protests.
  • Hong Kong's schools are shut until at least mid-March, and many businesses have closed or have instructed employees to work from home.With cases of community transmission confirmed, many people are staying at home for weeks at a time to avoid infection, only venturing out for groceries or quick strolls.
  • Fear and anger are palpable in the city, especially earlier this week with the disappearance of two people who violated quarantine after returning from mainland China. They were found after being added to a police wanted list.
katherineharron

Fox Business parts ways with Trish Regan, host who dismissed coronavirus as 'impeachment scam' - CNN - 0 views

www.cnn.com/...index.html

shared by katherineharron on 28 Mar 20 - No Cached
  • The Fox Business Network announced on Friday that it had parted ways with Trish Regan, the conservative news host who ignited controversy earlier this month when she dismissed the coronavirus pandemic as a conspiracy to throw President Trump out of office.
  • Regan faced fierce criticism earlier this month when she described the coronavirus to her viewers as an "impeachment scam."
  • "This is impeachment all over again," Regan said at the time, claiming Trump's critics were using the pandemic to spark panic and destabilize the economy to harm his chances of being re-elected.
Javier E

Opinion | 'Reminiscence' highlights Hollywood's inability to address climate change effectively - The Washington Post - 0 views

www.washingtonpost.com/...limate-change-movies-hollywood

fiction climate change cli-fi

shared by Javier E on 25 Aug 21 - No Cached
  • “Reminiscence” is a great illustration of how strangely passive and defeatist an industry full of Prius early adopters has been about the biggest challenge of our time.
  • Hollywood’s reliance on big-budget action movies plays a role in its inability to address climate change effectively. In an industry reliant on chases, special effects and disasters, even ostensible “issue movies” get wedged into the same template.
  • these movies share at least one thing: pessimism. Climate change will be catastrophic — as will be many human responses to it.
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  • Even movies that explore adaptive responses to climate change make glum assumptions. In Christopher Nolan’s “Interstellar,” humanity’s future lies on a far distant planet; Earth is unsalvageable. James Cameron’s first “Avatar” movie imagines that resource crises will drive humanity to galaxy-wide pillage.
  • In Robinson’s telling, climate change will upend our lives, but we all have something to contribute to the response to this radical reordering.
  • The idea that pop culture can tell these stories creatively and dynamically is not merely speculative.
  • “The Ministry for the Future” novelist Kim Stanley Robinson has spent decades creatively imagining how humanity might respond to harsh conditions, whether that means Mars and the asteroid belt or a drowned New York City.
  • If activists, be they filmmakers or politicians, want to persuade the public to adopt new behaviors, or even to do more than simply despair, they need to give the ordinary person a vision for what to do.
  • e stories creatively and dyn
Javier E

The Great PowerPoint Panic of 2003 - The Atlantic - 0 views

www.theatlantic.com/...674797

media presentation critique effects technology

shared by Javier E on 24 Jul 23 - No Cached
  • if all of those bad presentations really led to broad societal ills, the proof is hard to find.
  • Some scientists have tried to take a formal measure of the alleged PowerPoint Effect, asking whether the software really influences our ability to process information. Sebastian Kernbach, a professor of creativity and design at the University of St. Gallen, in Switzerland, has co-authored multiple reviews synthesizing this literature. On the whole, he told me, the research suggests that Tufte was partly right, partly wrong. PowerPoint doesn’t seem to make us stupid—there is no evidence of lower information retention or generalized cognitive decline, for example, among those who use it—but it does impose a set of assumptions about how information ought to be conveyed: loosely, in bullet points, and delivered by presenters to an audience of passive listeners. These assumptions have even reshaped the physical environment for the slide-deck age, Kernbach said: Seminar tables, once configured in a circle, have been bent, post-PowerPoint, into a U-shape to accommodate presenters.
  • When I spoke with Kernbach, he was preparing for a talk on different methods of visual thinking to a group of employees at a large governmental organization. He said he planned to use a flip chart, draw on blank slides like a white board, and perhaps even have audience members do some drawing of their own. But he was also gearing up to use regular old PowerPoint slides. Doing so, he told me, would “signal preparation and professionalism” for his audience. The organization was NASA.
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  • The fact that the American space agency still uses PowerPoint should not be surprising. Despite the backlash it inspired in the press, and the bile that it raised in billionaires, and the red alert it caused within the military, the corporate-presentation juggernaut rolls on. The program has more monthly users than ever before, according to Shawn Villaron, Microsoft’s vice president of product for PowerPoint—well into the hundreds of millions. If anything, its use cases have proliferated. During lockdown, people threw PowerPoint parties on Zoom. Kids now make PowerPoint presentations for their parents when they want to get a puppy or quit soccer or attend a Niall Horan meet and greet. If PowerPoint is evil, then evil rules the world.
  • it’s tempting to entertain counterfactuals and wonder how things might have played out if Tufte and the rest of us had worried about social media back in 2003 instead of presentation software. Perhaps a timely pamphlet on The Cognitive Style of Friendster or a Wired headline asserting that “LinkedIn Is Evil” would have changed the course of history. If the social-media backlash of the past few years had been present from the start, maybe Facebook would never have grown into the behemoth it is now, and the country would never have become so hopelessly divided.
  • it could be that nothing whatsoever would have changed. No matter what their timing, and regardless of their aptness, concerns about new media rarely seem to make a difference. Objections get steamrolled. The new technology takes over. And years later, when we look back and think, How strange that we were so perturbed, the effects of that technology may well be invisible.
Javier E

Strange things are taking place - at the same time - 0 views

edition.pagesuite.com/...dynamic_article_popover.aspx

coincidence miracle randomness fate psychology research

shared by Javier E on 06 Dec 22 - No Cached
  • In February 1973, Dr. Bernard Beitman found himself hunched over a kitchen sink in an old Victorian house in San Francisco, choking uncontrollably. He wasn’t eating or drinking, so there was nothing to cough up, and yet for several minutes he couldn’t catch his breath or swallow.The next day his brother called to tell him that 3,000 miles away, in Wilmington, Del., their father had died. He had bled into his throat, choking on his own blood at the same time as Beitman’s mysterious episode.
  • Overcome with awe and emotion, Beitman became fascinated with what he calls meaningful coincidences. After becoming a professor of psychiatry at the University of Missouri-Columbia, he published several papers and two books on the subject and started a nonprofit, the Coincidence Project, to encourage people to share their coincidence stories.
  • “What I look for as a scientist and a spiritual seeker are the patterns that lead to meaningful coincidences,” said Beitman, 80, from his home in Charlottesville, Va. “So many people are reporting this kind of experience. Understanding how it happens is part of the fun.”
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  • Beitman defines a coincidence as “two events coming together with apparently no causal explanation.” They can be life-changing, like his experience with his father, or comforting, such as when a loved one’s favorite song comes on the radio just when you are missing them most.
  • Although Beitman has long been fascinated by coincidences, it wasn’t until the end of his academic career that he was able to study them in earnest. (Before then, his research primarily focused on the relationship between chest pain and panic disorder.)
  • He started by developing the Weird Coincidence Survey in 2006 to assess what types of coincidences are most commonly observed, what personality types are most correlated with noticing them and how most people explain them. About 3,000 people have completed the survey so far.
  • he has drawn a few conclusions. The most commonly reported coincidences are associated withmass media: A person thinks of an idea and then hears or sees it on TV, the radio or the internet. Thinking of someone and then having that person call unexpectedly is next on the list, followed by being in the right place at the right time to advance one’s work, career or education.
  • People who describe themselves as spiritual or religious report noticing more meaningful coincidences than those who do not, and people are more likely to experience coincidences when they are in a heightened emotional state — perhaps under stress or grieving.
  • The most popular explanation among survey respondents for mysterious coincidences: God or fate. The second explanation: randomness. The third is that our minds are connected to one another. The fourth is that our minds are connected to the environment.
  • “Some say God, some say universe, some say random and I say ‘Yes,’ ” he said. “People want things to be black and white, yes or no, but I say there is mystery.”
  • He’s particularly interested in what he’s dubbed “simulpathity”: feeling a loved one’s pain at a distance, as he believes he did with his father. Science can’t currently explain how it might occur, but in his books he offers some nontraditional ideas, such as the existence of “the psychosphere,” a kind of mental atmosphere through which information and energy can travel between two people who are emotionally close though physically distant.
  • In his new book published in September, “Meaningful Coincidences: How and Why Synchronicity and Serendipity Happen,” he shares the story of a young man who intended to end his life by the shore of an isolated lake. While he sat crying in his car, another car pulled up and his brother got out. When the young man asked for an explanation, the brother said he didn’t know why he got in the car, where he was going, or what he would do when he got there. He just knew he needed to get in the car and drive.
  • David Hand, a British statistician and author of the 2014 book “The Improbability Principle: Why Coincidences, Miracles, and Rare Events Happen Every Day,” sits at the opposite end of the spectrum from Beitman. He says most coincidences are fairly easy to explain, and he specializes in demystifying even the strangest ones.
  • “When you look closely at a coincidence, you can often discover the chance of it happening is not as small as you think,” he said. “It’s perhaps not a 1-in-a-billion chance, but in fact a 1-in-a-hundred chance, and yeah, you would expect that would happen quite often.”
  • the law of truly large numbers. “You take something that has a very small chance of happening and you give it lots and lots and lots of opportunities to happen,” he said. “Then the overall probability becomes big.”
  • But just because Hand has a mathematical perspective doesn’t mean he finds coincidences boring. “It’s like looking at a rainbow,” he said. “Just because I understand the physics behind it doesn’t make it any the less wonderful.
  • Paying attention to coincidences, Osman and Johansen say, is an essential part of how humans make sense of the world. We rely constantly on our understanding of cause and effect to survive.
  • “Coincidences are often associated with something mystical or supernatural, but if you look under the hood, noticing coincidences is what humans do all the time,”
  • Zeltzer has spent 50 years studying the writings of Carl Jung, the 20th century Swiss psychologist who introduced the modern Western world to the idea of synchronicity. Jung defined synchronicity as “the coincidence in time of two or more causally unrelated events which have the same meaning.”
  • One of Jung’s most iconic synchronistic stories concerned a patient who he felt had become so stuck in her rationality that it interfered with her ability to understand her psychology and emotional life.
  • One day, the patient was recounting a dream in which she’d received a golden scarab. Just then, Jung heard a gentle tapping at the window. He opened the window and a scarab-like beetle flew into the room. Jung plucked the insect out of the air and presented it to his patient. “Here is your scarab,” he said.The experience proved therapeutic because it demonstrated to Jung’s patient that the world is not always rational, leading her to break her own identification with rationality and thus become more open to her emotional life, Zeltzer explained
  • Like Jung, Zeltzer believes meaningful coincidences can encourage people to acknowledge the irrational and mysterious. “We have a fantasy that there is always an answer, and that we should know everything,”
  • Honestly, I’m not sure what to believe, but I’m not sure it matters. Like Beitman, my attitude is “Yes.”
Javier E

Whistleblower: Twitter misled investors, FTC and underplayed spam issues - Washington Post - 0 views

www.washingtonpost.com/...twitter-whistleblower-sec-spam

twitter whistleblower security social media technology

shared by Javier E on 27 Aug 22 - No Cached
  • Twitter executives deceived federal regulators and the company’s own board of directors about “extreme, egregious deficiencies” in its defenses against hackers, as well as its meager efforts to fight spam, according to an explosive whistleblower complaint from its former security chief.
  • The complaint from former head of security Peiter Zatko, a widely admired hacker known as “Mudge,” depicts Twitter as a chaotic and rudderless company beset by infighting, unable to properly protect its 238 million daily users including government agencies, heads of state and other influential public figures.
  • Among the most serious accusations in the complaint, a copy of which was obtained by The Washington Post, is that Twitter violated the terms of an 11-year-old settlement with the Federal Trade Commission by falsely claiming that it had a solid security plan. Zatko’s complaint alleges he had warned colleagues that half the company’s servers were running out-of-date and vulnerable software and that executives withheld dire facts about the number of breaches and lack of protection for user data, instead presenting directors with rosy charts measuring unimportant changes.
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  • The complaint — filed last month with the Securities and Exchange Commission and the Department of Justice, as well as the FTC — says thousands of employees still had wide-ranging and poorly tracked internal access to core company software, a situation that for years had led to embarrassing hacks, including the commandeering of accounts held by such high-profile users as Elon Musk and former presidents Barack Obama and Donald Trump.
  • the whistleblower document alleges the company prioritized user growth over reducing spam, though unwanted content made the user experience worse. Executives stood to win individual bonuses of as much as $10 million tied to increases in daily users, the complaint asserts, and nothing explicitly for cutting spam.
  • Chief executive Parag Agrawal was “lying” when he tweeted in May that the company was “strongly incentivized to detect and remove as much spam as we possibly can,” the complaint alleges.
  • Zatko described his decision to go public as an extension of his previous work exposing flaws in specific pieces of software and broader systemic failings in cybersecurity. He was hired at Twitter by former CEO Jack Dorsey in late 2020 after a major hack of the company’s systems.
  • “I felt ethically bound. This is not a light step to take,” said Zatko, who was fired by Agrawal in January. He declined to discuss what happened at Twitter, except to stand by the formal complaint. Under SEC whistleblower rules, he is entitled to legal protection against retaliation, as well as potential monetary rewards.
  • “Security and privacy have long been top companywide priorities at Twitter,” said Twitter spokeswoman Rebecca Hahn. She said that Zatko’s allegations appeared to be “riddled with inaccuracies” and that Zatko “now appears to be opportunistically seeking to inflict harm on Twitter, its customers, and its shareholders.” Hahn said that Twitter fired Zatko after 15 months “for poor performance and leadership.” Attorneys for Zatko confirmed he was fired but denied it was for performance or leadership.
  • A person familiar with Zatko’s tenure said the company investigated Zatko’s security claims during his time there and concluded they were sensationalistic and without merit. Four people familiar with Twitter’s efforts to fight spam said the company deploys extensive manual and automated tools to both measure the extent of spam across the service and reduce it.
  • Overall, Zatko wrote in a February analysis for the company attached as an exhibit to the SEC complaint, “Twitter is grossly negligent in several areas of information security. If these problems are not corrected, regulators, media and users of the platform will be shocked when they inevitably learn about Twitter’s severe lack of security basics.”
  • Zatko’s complaint says strong security should have been much more important to Twitter, which holds vast amounts of sensitive personal data about users. Twitter has the email addresses and phone numbers of many public figures, as well as dissidents who communicate over the service at great personal risk.
  • This month, an ex-Twitter employee was convicted of using his position at the company to spy on Saudi dissidents and government critics, passing their information to a close aide of Crown Prince Mohammed bin Salman in exchange for cash and gifts.
  • Zatko’s complaint says he believed the Indian government had forced Twitter to put one of its agents on the payroll, with access to user data at a time of intense protests in the country. The complaint said supporting information for that claim has gone to the National Security Division of the Justice Department and the Senate Select Committee on Intelligence. Another person familiar with the matter agreed that the employee was probably an agent.
  • “Take a tech platform that collects massive amounts of user data, combine it with what appears to be an incredibly weak security infrastructure and infuse it with foreign state actors with an agenda, and you’ve got a recipe for disaster,” Charles E. Grassley (R-Iowa), the top Republican on the Senate Judiciary Committee,
  • Many government leaders and other trusted voices use Twitter to spread important messages quickly, so a hijacked account could drive panic or violence. In 2013, a captured Associated Press handle falsely tweeted about explosions at the White House, sending the Dow Jones industrial average briefly plunging more than 140 points.
  • After a teenager managed to hijack the verified accounts of Obama, then-candidate Joe Biden, Musk and others in 2020, Twitter’s chief executive at the time, Jack Dorsey, asked Zatko to join him, saying that he could help the world by fixing Twitter’s security and improving the public conversation, Zatko asserts in the complaint.
  • In 1998, Zatko had testified to Congress that the internet was so fragile that he and others could take it down with a half-hour of concentrated effort. He later served as the head of cyber grants at the Defense Advanced Research Projects Agency, the Pentagon innovation unit that had backed the internet’s invention.
  • But at Twitter Zatko encountered problems more widespread than he realized and leadership that didn’t act on his concerns, according to the complaint.
  • Twitter’s difficulties with weak security stretches back more than a decade before Zatko’s arrival at the company in November 2020. In a pair of 2009 incidents, hackers gained administrative control of the social network, allowing them to reset passwords and access user data. In the first, beginning around January of that year, hackers sent tweets from the accounts of high-profile users, including Fox News and Obama.
  • Several months later, a hacker was able to guess an employee’s administrative password after gaining access to similar passwords in their personal email account. That hacker was able to reset at least one user’s password and obtain private information about any Twitter user.
  • Twitter continued to suffer high-profile hacks and security violations, including in 2017, when a contract worker briefly took over Trump’s account, and in the 2020 hack, in which a Florida teen tricked Twitter employees and won access to verified accounts. Twitter then said it put additional safeguards in place.
  • This year, the Justice Department accused Twitter of asking users for their phone numbers in the name of increased security, then using the numbers for marketing. Twitter agreed to pay a $150 million fine for allegedly breaking the 2011 order, which barred the company from making misrepresentations about the security of personal data.
  • After Zatko joined the company, he found it had made little progress since the 2011 settlement, the complaint says. The complaint alleges that he was able to reduce the backlog of safety cases, including harassment and threats, from 1 million to 200,000, add staff and push to measure results.
  • But Zatko saw major gaps in what the company was doing to satisfy its obligations to the FTC, according to the complaint. In Zatko’s interpretation, according to the complaint, the 2011 order required Twitter to implement a Software Development Life Cycle program, a standard process for making sure new code is free of dangerous bugs. The complaint alleges that other employees had been telling the board and the FTC that they were making progress in rolling out that program to Twitter’s systems. But Zatko alleges that he discovered that it had been sent to only a tenth of the company’s projects, and even then treated as optional.
  • “If all of that is true, I don’t think there’s any doubt that there are order violations,” Vladeck, who is now a Georgetown Law professor, said in an interview. “It is possible that the kinds of problems that Twitter faced eleven years ago are still running through the company.”
  • The complaint also alleges that Zatko warned the board early in his tenure that overlapping outages in the company’s data centers could leave it unable to correctly restart its servers. That could have left the service down for months, or even have caused all of its data to be lost. That came close to happening in 2021, when an “impending catastrophic” crisis threatened the platform’s survival before engineers were able to save the day, the complaint says, without providing further details.
  • One current and one former employee recalled that incident, when failures at two Twitter data centers drove concerns that the service could have collapsed for an extended period. “I wondered if the company would exist in a few days,” one of them said.
  • The current and former employees also agreed with the complaint’s assertion that past reports to various privacy regulators were “misleading at best.”
  • For example, they said the company implied that it had destroyed all data on users who asked, but the material had spread so widely inside Twitter’s networks, it was impossible to know for sure
  • As the head of security, Zatko says he also was in charge of a division that investigated users’ complaints about accounts, which meant that he oversaw the removal of some bots, according to the complaint. Spam bots — computer programs that tweet automatically — have long vexed Twitter. Unlike its social media counterparts, Twitter allows users to program bots to be used on its service: For example, the Twitter account @big_ben_clock is programmed to tweet “Bong Bong Bong” every hour in time with Big Ben in London. Twitter also allows people to create accounts without using their real identities, making it harder for the company to distinguish between authentic, duplicate and automated accounts.
  • In the complaint, Zatko alleges he could not get a straight answer when he sought what he viewed as an important data point: the prevalence of spam and bots across all of Twitter, not just among monetizable users.
  • Zatko cites a “sensitive source” who said Twitter was afraid to determine that number because it “would harm the image and valuation of the company.” He says the company’s tools for detecting spam are far less robust than implied in various statements.
  • “Agrawal’s Tweets and Twitter’s previous blog posts misleadingly imply that Twitter employs proactive, sophisticated systems to measure and block spam bots,” the complaint says. “The reality: mostly outdated, unmonitored, simple scripts plus overworked, inefficient, understaffed, and reactive human teams.”
  • The four people familiar with Twitter’s spam and bot efforts said the engineering and integrity teams run software that samples thousands of tweets per day, and 100 accounts are sampled manually.
  • Some employees charged with executing the fight agreed that they had been short of staff. One said top executives showed “apathy” toward the issue.
  • Zatko’s complaint likewise depicts leadership dysfunction, starting with the CEO. Dorsey was largely absent during the pandemic, which made it hard for Zatko to get rulings on who should be in charge of what in areas of overlap and easier for rival executives to avoid collaborating, three current and former employees said.
  • For example, Zatko would encounter disinformation as part of his mandate to handle complaints, according to the complaint. To that end, he commissioned an outside report that found one of the disinformation teams had unfilled positions, yawning language deficiencies, and a lack of technical tools or the engineers to craft them. The authors said Twitter had no effective means of dealing with consistent spreaders of falsehoods.
  • Dorsey made little effort to integrate Zatko at the company, according to the three employees as well as two others familiar with the process who spoke on the condition of anonymity to describe sensitive dynamics. In 12 months, Zatko could manage only six one-on-one calls, all less than 30 minutes, with his direct boss Dorsey, who also served as CEO of payments company Square, now known as Block, according to the complaint. Zatko allegedly did almost all of the talking, and Dorsey said perhaps 50 words in the entire year to him. “A couple dozen text messages” rounded out their electronic communication, the complaint alleges.
  • Faced with such inertia, Zatko asserts that he was unable to solve some of the most serious issues, according to the complaint.
  • Some 30 percent of company laptops blocked automatic software updates carrying security fixes, and thousands of laptops had complete copies of Twitter’s source code, making them a rich target for hackers, it alleges.
  • A successful hacker takeover of one of those machines would have been able to sabotage the product with relative ease, because the engineers pushed out changes without being forced to test them first in a simulated environment, current and former employees said.
  • “It’s near-incredible that for something of that scale there would not be a development test environment separate from production and there would not be a more controlled source-code management process,” said Tony Sager, former chief operating officer at the cyberdefense wing of the National Security Agency, the Information Assurance divisio
  • Sager is currently senior vice president at the nonprofit Center for Internet Security, where he leads a consensus effort to establish best security practices.
  • Zatko stopped the material from being presented at the Dec. 9, 2021 meeting, the complaint said. But over his continued objections, Agrawal let it go to the board’s smaller Risk Committee a week later.
  • “A best practice is that you should only be authorized to see and access what you need to do your job, and nothing else,” said former U.S. chief information security officer Gregory Touhill. “If half the company has access to and can make configuration changes to the production environment, that exposes the company and its customers to significant risk.”
  • The complaint says Dorsey never encouraged anyone to mislead the board about the shortcomings, but that others deliberately left out bad news.
  • The complaint says that about half of Twitter’s roughly 7,000 full-time employees had wide access to the company’s internal software and that access was not closely monitored, giving them the ability to tap into sensitive data and alter how the service worked. Three current and former employees agreed that these were issues.
  • An unnamed executive had prepared a presentation for the new CEO’s first full board meeting, according to the complaint. Zatko’s complaint calls the presentation deeply misleading.
  • The presentation showed that 92 percent of employee computers had security software installed — without mentioning that those installations determined that a third of the machines were insecure, according to the complaint.
  • Another graphic implied a downward trend in the number of people with overly broad access, based on the small subset of people who had access to the highest administrative powers, known internally as “God mode.” That number was in the hundreds. But the number of people with broad access to core systems, which Zatko had called out as a big problem after joining, had actually grown slightly and remained in the thousands.
  • The presentation included only a subset of serious intrusions or other security incidents, from a total Zatko estimated as one per week, and it said that the uncontrolled internal access to core systems was responsible for just 7 percent of incidents, when Zatko calculated the real proportion as 60 percent.
  • When Dorsey left in November 2021, a difficult situation worsened under Agrawal, who had been responsible for security decisions as chief technology officer before Zatko’s hiring, the complaint says.
  • Agrawal didn’t respond to requests for comment. In an email to employees after publication of this article, obtained by The Post, he said that privacy and security continues to be a top priority for the company, and he added that the narrative is “riddled with inconsistences” and “presented without important context.”
  • On Jan. 4, Zatko reported internally that the Risk Committee meeting might have been fraudulent, which triggered an Audit Committee investigation.
  • Agarwal fired him two weeks later. But Zatko complied with the company’s request to spell out his concerns in writing, even without access to his work email and documents, according to the complaint.
  • Since Zatko’s departure, Twitter has plunged further into chaos with Musk’s takeover, which the two parties agreed to in May. The stock price has fallen, many employees have quit, and Agrawal has dismissed executives and frozen big projects.
  • Zatko said he hoped that by bringing new scrutiny and accountability, he could improve the company from the outside.
  • “I still believe that this is a tremendous platform, and there is huge value and huge risk, and I hope that looking back at this, the world will be a better place, in part because of this.”
Javier E

It's Not Just the Discord Leak. Group Chats Are the Internet's New Chaos Machine. - The Atlantic - 0 views

www.theatlantic.com/...673738

social media chaos internet group in-group dynamics

shared by Javier E on 15 Apr 23 - No Cached
  • Digital bulletin-board systems—proto–group chats, you could say—date back to the 1970s, and SMS-style group chats popped up in WhatsApp and iMessage in 2011.
  • As New York magazine put it in 2019, group chats became “an outright replacement for the defining mode of social organization of the past decade: the platform-centric, feed-based social network.”
  • unlike the Facebook feed or Twitter, where posts can be linked to wherever, group chats are a closed system—a safe and (ideally) private space. What happens in the group chat ought to stay there.
  • ...11 more annotations...
  • In every group chat, no matter the size, participants fall into informal roles. There is usually a leader—a person whose posting frequency drives the group or sets the agenda. Often, there are lurkers who rarely chime in
  • Larger group chats are not immune to the more toxic dynamics of social media, where competition for attention and herd behavior cause infighting, splintering, and back-channeling.
  • It’s enough to make one think, as the writer Max Read argued, that “venture-capitalist group chats are a threat to the global economy.” Now you might also say they are a threat to national security.
  • thanks to the private nature of the group chats, this information largely stayed out of the public eye. As Bloomberg reported, “By the time most people figured out that a bank run was a possibility … it was already well underway.”
  • The investor panic that led to the swift collapse of Silicon Valley Bank in March was effectively caused by runaway group-chat dynamics. “It wasn’t phone calls; it wasn’t social media,” a start-up founder told Bloomberg in March. “It was private chat rooms and message groups.
  • Unlike traditional social media or even forums and message boards, group chats are nearly impossible to monitor.
  • as our digital social lives start to splinter off from feeds and large audiences and into siloed areas, a different kind of unpredictability and chaos awaits. Where social networks create a context collapse—a process by which information meant for one group moves into unfamiliar networks and is interpreted by outsiders—group chats seem to be context amplifiers
  • group chats provide strong relationship dynamics, and create in-jokes and lore. For decades, researchers have warned of the polarizing effects of echo chambers across social networks; group chats realize this dynamic fully.
  • Weird things happen in echo chambers. Constant reinforcement of beliefs or ideas might lead to group polarization or radicalization. It may trigger irrational herd behavior such as, say, attempting to purchase a copy of the Constitution through a decentralized autonomous organization
  • Obsession with in-group dynamics might cause people to lose touch with the reality outside the walls of a particular community; the private-seeming nature of a closed group might also lull participants into a false sense of security, as it did with Teixiera.
  • the age of the group chat appears to be at least as unpredictable, swapping a very public form of volatility for a more siloed, incalculable version
Javier E

Google Devising Radical Search Changes to Beat Back AI Rivals - The New York Times - 0 views

www.nytimes.com/...google-search-engine-ai.html

AI google rivalry development commercial technology

shared by Javier E on 17 Apr 23 - No Cached
  • Google’s employees were shocked when they learned in March that the South Korean consumer electronics giant Samsung was considering replacing Google with Microsoft’s Bing as the default search engine on its devices.
  • Google’s reaction to the Samsung threat was “panic,” according to internal messages reviewed by The New York Times. An estimated $3 billion in annual revenue was at stake with the Samsung contract. An additional $20 billion is tied to a similar Apple contract that will be up for renewal this year.
  • A.I. competitors like the new Bing are quickly becoming the most serious threat to Google’s search business in 25 years, and in response, Google is racing to build an all-new search engine powered by the technology. It is also upgrading the existing one with A.I. features, according to internal documents reviewed by The Times.
  • ...14 more annotations...
  • The Samsung threat represented the first potential crack in Google’s seemingly impregnable search business, which was worth $162 billion last year.
  • Modernizing its search engine has become an obsession at Google, and the planned changes could put new A.I. technology in phones and homes all over the world.
  • Google has been worried about A.I.-powered competitors since OpenAI, a San Francisco start-up that is working with Microsoft, demonstrated a chatbot called ChatGPT in November. About two weeks later, Google created a task force in its search division to start building A.I. products,
  • Google has been doing A.I. research for years. Its DeepMind lab in London is considered one of the best A.I. research centers in the world, and the company has been a pioneer with A.I. projects, such as self-driving cars and the so-called large language models that are used in the development of chatbots. In recent years, Google has used large language models to improve the quality of its search results, but held off on fully adopting A.I. because it has been prone to generating false and biased statements.
  • Now the priority is winning control of the industry’s next big thing. Last month, Google released its own chatbot, Bard, but the technology received mixed reviews.
  • The system would learn what users want to know based on what they’re searching when they begin using it. And it would offer lists of preselected options for objects to buy, information to research and other information. It would also be more conversational — a bit like chatting with a helpful person.
  • Magi would keep ads in the mix of search results. Search queries that could lead to a financial transaction, such as buying shoes or booking a flight, for example, would still feature ads on their results pages.
  • Last week, Google invited some employees to test Magi’s features, and it has encouraged them to ask the search engine follow-up questions to judge its ability to hold a conversation. Google is expected to release the tools to the public next month and add more features in the fall, according to the planning document.
  • The company plans to initially release the features to a maximum of one million people. That number should progressively increase to 30 million by the end of the year. The features will be available exclusively in the United States.
  • Google has also explored efforts to let people use Google Earth’s mapping technology with help from A.I. and search for music through a conversation with a chatbot
  • A tool called GIFI would use A.I. to generate images in Google Image results.
  • Tivoli Tutor, would teach users a new language through open-ended A.I. text conversations.
  • Yet another product, Searchalong, would let users ask a chatbot questions while surfing the web through Google’s Chrome browser. People might ask the chatbot for activities near an Airbnb rental, for example, and the A.I. would scan the page and the rest of the internet for a response.
  • “If we are the leading search engine and this is a new attribute, a new feature, a new characteristic of search engines, we want to make sure that we’re in this race as well,”
Javier E

Opinion | America's Irrational Macreconomic Freak Out - The New York Times - 0 views

www.nytimes.com/...ntiment-inflation-anxiety.html

bias perception economic cognitive bias psychology brain science

shared by Javier E on 02 Apr 24 - No Cached
  • The same inflationary forces that pushed these prices higher have also pushed wages to be 22 percent higher than on the eve of the pandemic. Official statistics show that the stuff that a typical American buys now costs 20 percent more over the same period. Some prices rose a little more, some a little less, but they all roughly rose in parallel.
  • It follows that the typical worker can now afford two percent more stuff. That doesn’t sound like a lot, but it’s a faster rate of improvement than the average rate of real wage growth over the past few decades.
  • many folks feel that they’re falling behind, even when a careful analysis of the numbers suggests they’re not.
  • ...16 more annotations...
  • That’s because real people — and yes, even professional economists — tend to process the parallel rise of prices and wages in quite different ways.
  • In brief, researchers have found that we tend to internalize the gains due to inflation and externalize the losses. These different processes yield different emotional responses.
  • Let’s start with higher prices. Sticker shock hurts. Even as someone who closely studies the inflation statistics, I’m still often surprised by higher prices. They feel unfair. They undermine my spending power, and my sense of control and order.
  • in reality, higher prices are only the first act of the inflationary play. It’s a play that economists have seen before. In episode after episode, surges in prices have led to — or been preceded by — a proportional surge in wages.
  • Even though wages tend to rise hand-in-hand with prices, we tell ourselves a different story, in which the wage rises we get have nothing to do with price rises that cause them.
  • But then my economist brain took over, and slowly it sunk in that my raise wasn’t a reward for hard work, but rather a cost-of-living adjustment
  • Internalizing the gain and externalizing the cost of inflation protects you from this deflating realization. But it also distorts your sense of reality.
  • The reason so many Americans feel that inflation is stealing their purchasing power is that they give themselves unearned credit for the offsetting wage rises that actually restore it.
  • younger folks — anyone under 60 — had never experienced sustained inflation rates greater than 5 percent in their adult lives. And I think this explains why they’re so angry about today’s inflation.
  • While older Americans understood that the pain of inflation is transitory, younger folks aren’t so sure. Inflation is a lot scarier when you fear that today’s price rises will permanently undermine your ability to make ends meet.
  • Perhaps this explains why the recent moderate burst of inflation has created seemingly more anxiety than previous inflationary episodes.
  • More generally, being an economist makes me an optimist. Social media is awash with (false) claims that we’re in a “silent depression,” and those who want to make American great again are certain it was once so much better.
  • in reality, our economy this year is larger, more productive and will yield higher average incomes than in any prior year on record in American history
  • And because the United States is the world’s richest major economy, we can now say that we are almost certainly part of the richest large society in its richest year in the history of humanity.
  • The income of the average American will double approximately every 39 years. And so when my kids are my age, average income will be roughly double what it is today. Far from being fearful for my kids, I’m envious of the extraordinary riches their generation will enjoy.
  • Psychologists describe anxiety disorders as occurring when the panic you feel is out of proportion to the danger you face. By this definition, we’re in the midst of a macroeconomic anxiety attack.
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