Few writers have given me more to think about in the last few years than Daniel Pink and, in particular, his book A Whole New MInd, which Kylene Beers asked us all to read one year before we gathered for...
Hastings provides a complete glossary for using important "Twitter Lingo", as well as a guide to recommended print and web resources for further related reading. As you'll find with each of the other nine Tech Set guides, the discussion is accessible to the novice who wants to learn the technology and how to implement it, as well as the seasoned pro charged with translating "best practice" examples to the local setting and quantifying the results.