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April's Customer of the Month is Robert Aichele, Senior Manager, Store Communications at Jamba Juice. I've been at Jamba since 2009 managing internal communication, primarily store and field communication, with a hand in some broader projects connecting our strategic vision with the managers in the field. Our Yammer network debuted in 2011, catching on with a small group and then expanding quickly to include our entire Support Center. It was so popular we extended it to our company-owned store managers later that year, and it plateaued happily there for several months as an interesting tool to share ideas and problem solve operational issues when we needed to hear diverse perspectives quickly. I'm a firm believer in story telling as a means to engage employees with the "why" behind what we do as a company - and sometimes what we stop doing - and in the spring of 2012 we had a big story to tell. Our first National Hiring Day was happening in Jamba stores across the country as we prepared to hire thousands of new employees and ramp up for our busy summer season. We'd organized the event through traditional channels: our intranet, email, weekly task management publications, and pre-event conference calls. And we had big plans to collect photographs, interview hiring managers, and write up a recap to share the success stories with everyone after the fact. On the big day I logged into Yammer and got a big surprise. The event was unfolding in glorious detail right as it happened with photos, comments, personal stories, and genuine pride and enthusiasm for the Jamba brand just pouring out. We never wrote that recap.

PowerPoint allows you to insert a video onto a slide and play it during your presentation. This is a great way to make your presentation more engaging for your audience. You can even edit the video within PowerPoint and customize its appearance. For example, you can trim the video's length, add a fade in, and much more. Optional: Download our practice presentation.

We're all creators-each in our own way. I'm part of an organization that advocates for those who are creatively talented or gifted: artists, creators, and entrepreneurs. But I've found that we all bring creativity to our jobs in some form or another. I know that I can approach problems in a more creative way and find innovative solutions when I have the right tools and information within easy reach. At Copyright Alliance, we're a small team that serves more than 40 institutional members and thousands of artists around the country. For each of us, the ability to find and share files while on the go is a huge priority, especially because we tend to fill in for each other on different projects at a moment's notice. Balancing tasks like writing opinion pieces for news publications, giving talks at conferences, and meeting with members-all in the same day-is the norm. In the past, technology issues sometimes sapped my creative energy, making it difficult to stay focused on the task in front of me. Instead, I would have to scramble to find a document or a presentation that I needed. We had a file server at the office and I would routinely download all the documents I thought I would need before dashing off to the next engagement. This not only took extra time out of my day, it also wasn't a foolproof system. There were times when I just couldn't access the information I needed while out in the field. With Microsoft Office 365, all that has changed. Now that we have an online suite of tools for creating documents and managing them in a systematic way, we can all work together more fluidly. The menus and navigation in Microsoft SharePoint Online are simple to use, and it's reassuring to see exactly when a document was last updated. We're looking forward to using more of the tools in Office 365, including Microsoft Lync Online to make calls and hold meetings-all in a couple of clicks. I hardly think about the technology we use anymore. The transition to