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Social business presentation

Social Media trends, 2012.

"In this hyper-connected economy and with the rapid growth of cloud-based social technologies, collaboration applications have become an increasingly important part of how work gets done. Many companies are now using these tools to improve efficiencies and sharpen their business practices. With many factors to consider, choosing and implementing the most effective collaborative app(s) for your business can dramatically improve your company's bottom line."

So, your organisation has taken the plunge and invested in a shiny new enterprise social media platform.

Everyone is talking about "Social Business" - but what does it mean and is it just the latest fad? Greater customer satisfaction, more innovation, faster access to knowledge; agile processes delivered via a people-centred organisation. These are just some of the benefits being tantalising promised by the advocates.

The word "collaboration"  is creating lots of confusion these days. In several recent client projects, I've seen firsthand to what extent different interpretations of "collaboration" have triggered serious misunderstandings and even internal conflict. I can't count the number of meetings I've been in where people use the word collaboration to describe quite different things.

In traditional enterprise change initiatives, you tend to start with a defined set business requirements to address a given problem or opportunity. Socially-driven enterprise change, however, is different because parts of the organization are already changing prior to full articulation of a problem or solution. Companies find their employees using social technologies without any formal support within the organization. People are finding value, but may not be focused on quantifying that value into a business case that can be used to support the effort.

Social Business trending info.

In today's ever more technology-centric world, the stodgy IT department isn't considered the home of innovation and business leadership. Yet that might have to change as some of the biggest advances in the history of technology make their way into the front lines of service delivery. Here's an exploration of the top five IT trends in the next half decade, including some of the latest industry data, and what the major opportunities and challenges are.